Job summary
- Main area
- IT System Management
- Grade
- Band 7
- Contract
- Permanent: Substantive
- Hours
- Full time - 37.5 hours per week
- Job ref
- 342-CS070-0424
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Bath NHS House
- Town
- Bath
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Band 7 IT Business Systems Manager - Bath
Band 7
Job overview
Avon & Wiltshire Mental Health Partnership NHS Trust has an exciting opportunity for an enthusiastic IT Systems Manager to join our dynamic Business Systems team. This permanent position is well suited to an individual that is looking to advance their career in the management of software and gaining further hands-on experience in a thriving and supportive workplace.
Projects will also feature heavily as part of the role and the applicant will be able to lead and support each project from ‘Conception’ through to ‘Go Live’ and will be required to immediately support the migration and implementation of our own SharePoint (Online) and Microsoft365 solution into the Trust. The role will require completing various activities from reporting to the project board, through to writing or capturing supporting documentation to ensure the team can fully support the software once the project moves into business as usual.
The candidate should be a SharePoint architect with in-depth knowledge and experience to both SharePoint on Premise and Online, with an understanding of a NHS N365 Tenant highly desirable.
Based in Bath NHS House the successful candidate will already have gained a significant amount of experience managing and supporting software within a corporate environment, have proven skills and knowledge which will compliment and support the team to ensure all applications are managed and maintained to known baselines.
Further information please contact [email protected]
Main duties of the job
Team Manager for systems team, providing expert guidance and a mentor to team members managing team workload and provision of an efficient and effective support and development service meeting SLA's.
Monitor operational systems and interfaces for faults, performance and stability issues, fixing problems where needed within agreed SLAs.
Effective management of third-party suppliers.
Specialist technical lead to provide expertise in installing, testing, configuring, upgrading, documenting and maintaining both externally and internally supplied clinical systems needed to support systems lifecycle management and the Trust’s IT programme.
Responsible for the investigation, review, planning and specification of all systems including update to existing or introduction of new IT Systems.
Ensure that all software released follows the agreed Change Control process.
Participate in business continuity and disaster recovery planning, ensuring that they are up to date from an application perspective and provide support if invoked.
Ensure applications are compliant with the Data Protection Act and Information Governance toolkit, in conjunction with the application Information Asset Owner and gather evidence to complete the Data Security and Protection (DSP) Toolkit.
Being organised, planning and managing resources and stakeholders effectively. The ability to apply experience of business and systems analysis, project and team management skills will be essential.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
Please refer to full Job Description and Person Specification attached for full details on the specifications for this role.
Please note that we generally appoint at the first pay point of the scale indicated in the advert, unless you are transferring from another NHS organisation when other arrangements apply.
Person specification
Education and Qualification
Essential criteria
- Educated to Degree level or equivalent experience
- An understanding of PRINCE2 project management methodology or equivalent experience
Desirable criteria
- ITIL Service Level Management certification or equivalent experience
- Relevant certifications in Power Apps and Power Automate are a plus.
Skills and Abilities
Essential criteria
- Logical approach fault monitoring and problem solving
- Interpersonal and people handling skills, including ability to be diplomatic and persuasive and achieve conflict resolution
- Able to multitask and analyse information from a range of sources
- Ability to follow defined processes and adhere to prevailing standards of governance
- Coaching and mentoring skills with the ability to co-ordinate and train other staff members
- Organisation, planning and managing resources and stakeholders effectively and the ability to apply experience of business and systems analysis, project and team management skills
- Management of 3rd party Suppliers or other department staff to deliver specific tasks
Experience and Knowledge
Essential criteria
- Solid background in SharePoint at an architect level - for both On Premise and Microsoft365 environments
- Hands-on experience in designing and developing solutions with Power Apps and Power Automate in an enterprise environment integrating Power Platform solutions with other Microsoft 365 applications including SharePoint, Teams, and Excel.
- Demonstrable experience of IT Systems Management
- Excellent Communication skills and experience of communicating complex information to individuals and groups of stakeholders at all levels of an organisation and 3rd parties
- In depth knowledge of all stages of the software development lifecycle (From requirements analysis through to deployment)
- Experience of Team Management and providing expert guidance and a mentor to team members managing team workload and provision of an efficient and effective support and development service meeting SLA's
- High level understanding of processes for 1st/2nd/3rd line support function in IT in the NHS or other organisations
- Significant experience of software installation and configuration, system admin support & maintenance and upgrades
- Excellent understanding of change / release and configuration management and supporting activities
Desirable criteria
- Experience of IT systems management in a healthcare setting
- Knowledge of the NHS working practices, strategies and drivers for change
- Knowledge of NHS Mail Microsoft365 Shared Tenant
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carl Macnab
- Job title
- Senior IT Business Systems Manager
- Email address
- [email protected]
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