Job overview

This is an exciting opportunity to join our Patient Pathway Team as an integral part of the Oncology and Haematology Department. You will provide a comprehensive administrative service, supporting the reception booking team, consultants, clinicians, CNS and Pharmacy teams and act as a central point of communication for patients and staff.

In this role, you will develop a detailed understanding of pathways for both routine elective and cancer patients, ensuring you know where each patient is in their journey. You will be responsible for providing administrative support, which includes managing correspondence, appointments, and records, ordering diagnostic tests, and liaising with consultants to minimise delays in care. This is a busy and dynamic department where there is always something new to learn - we can promise you will never be bored!

Main duties of the job

• Provide comprehensive administrative support to ensure smooth operational activity across the service.
• Manage patient correspondence, appointments, and waiting lists, including RTT data entry and monitoring.
• Type and format clinical letters and documentation accurately and promptly.
• Liaise with consultants, nurses, and the multidisciplinary team to support effective patient care.
• Use hospital systems such as Cerner Millennium to maintain accurate electronic records. 
• Handle incoming enquiries and correspondence, prioritising and escalating issues where necessary.
• Assist with referrals, diagnostic test ordering, and preparation of medical records to minimise delays in patient pathways.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.