Job summary
- Main area
- Medicine
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Shift work)
- Job ref
- 427-7765310
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal United Hospital Bath
- Town
- Bath
- Salary
- £24,465 per annum, pro rata
- Salary period
- Yearly
- Closing
- 01/03/2026 23:59
Employer heading
Receptionist - Emergency Department
Band 2
Job overview
Are you looking for a role where no two shifts are the same, where you can make a real difference, and where learning opportunities are part of everyday work?
If so, we’d love you to join our Emergency Department Reception Team.
Our Emergency Department is a fast‑paced, 24‑hour service welcoming patients who arrive via GP referral, ambulance, or self‑referral. It’s an environment that’s varied, rewarding, and requires our reception service to operate 24 hours a day, 7 days a week, 365 days a year—including bank holidays. If you’re someone who thrives in a busy setting and enjoys supporting essential service hours, this could be the perfect role for you.
We currently have a part‑time Receptionist vacancy and can offer a supportive, friendly environment within a motivated team of receptionists, nurses, and clinicians. You will play an important role in helping us provide a smooth, compassionate experience for every patient who comes through our doors.
Right to Work Requirements
To be eligible for this role, you must already have the right to work in the UK. Under current UK immigration rules, this role is not eligible for sponsorship, and we are unable to support visa applications.
Unfortunately, we cannot consider applications that do not meet this requirement.
If you’re ready for a role full of challenge, variety, and purpose, we’d be delighted to hear from you.
Main duties of the job
- To provide an efficient and comprehensive administration and reception service, supporting the Emergency Departments clinical teams.
- To provide front of house services to patients and relatives in a professional and sensitive manner ensuring confidentiality at all times
- To deal with all Emergency Department telephone and email queries
- Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients, taking into account the severity of the complaint, and ensure clinical staff are aware of their arrival as necessary.
- Provide empathy when dealing with highly sensitive areas, such as relations of very poorly or deceased patients, or with sensitive health conditions.
- To undertake any clerical duties as deemed necessary and reasonable, working autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking support if appropriate.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications
Essential criteria
- Must have understanding and knowledge of general office equipment i.e. computer, photocopier, scanner, telephone system
Knowledge
Essential criteria
- Previous experience within a clerical environment
Desirable criteria
- Previous Emergency Department or Hospital receptionist experience
Specific Skills
Essential criteria
- Ability to handle several tasks at once with frequent interruptions and prioritise workload
- Evidence of ability to communicate with all levels of staff and members of the public
- An understanding of the meaning of confidentiality and the requirement for this to be maintained
- Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Paula Fullbrook
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 01225 826307
- Additional information
List jobs with Royal United Hospitals Bath NHS Foundation Trust in Administrative Services or all sectors