Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 27.5 hours per week
- Job ref
- 427-7771284
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- Pharmacy Department Royal United Hospitals Bath NHS Trust
- Town
- Bath
- Salary
- £24,465 per an pro rata
- Salary period
- Yearly
- Closing
- 22/02/2026 23:59
Employer heading
Pharmacy Receptionist
Band 2
Job overview
Join Our Pharmacy Team
We are looking for a motivated and organised individual to support our busy Pharmacy department in delivering a high‑quality service to patients, healthcare professionals and other service users.
In this role, you will work under the supervision of registered pharmacy professionals and play a key part in the smooth running of our operations. You will act as a first point of contact for visitors to the department, responding to enquiries, answering telephone calls and providing timely support or direction as needed.
Key responsibilities include:
- Supporting day‑to‑day pharmacy operations in line with departmental procedures
- Using the Webtracker system effectively
- Assisting with stock management, including ordering and replenishing consumables
- Maintaining accurate filing and archiving in line with policy
- Helping to keep the working environment clean, safe and compliant with SOPs, Health & Safety guidance and the Trust’s waste management policy
- Providing wider support to the Pharmacy Operations Manager and Dispensary Manager to ensure an efficient, professional service
If you are proactive, keen to learn and committed to delivering excellent service, we would love to hear from you.
Main duties of the job
Dispensary Duties
- To greet all visitors to the department in a polite and friendly manner.
- To add prescriptions to the Webtracker as they are received on the printer
- To politely and professionally answer all telephone calls to the department
- To replenish department consumables and order as required
- To file all paperwork as per policy and prepare items for archiving. Ensure a positive and professional image of RUH Pharmacy in a helpful and polite manner.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications
Essential criteria
- Good general standard of education demonstrating numeracy and literacy
- Willing to complete a training programme
- Willing to complete Level 2 qualification in Customer Services.
Desirable criteria
- Level 2 in Customer Services.
Knowledge & experience
Essential criteria
- Demonstrate ability to work effectively as part of a team both alone and under supervision.
- Able to work effectively under pressure.
- Computer literate.
Desirable criteria
- Previous reception experience.
- Previous experience of working in a healthcare environment.
- Previous experience of working face to face with customers / patients.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Bloomer
- Job title
- Dispensary Manager
- Email address
- [email protected]
- Telephone number
- 01225824639
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