Detailed job description and main responsibilities

MAIN DUTIES & RESPONSIBILITIES: 
1. To ensure that members of the public and other persons contacting the Trust via the 
Switchboard are treated with courtesy, dignity and respect. 
2. To ensure accurate routing of incoming and outgoing telephone traffic. 
3. To ensure those clients making general enquiries regarding services provided on the Trust's 
site are given appropriate, timely and accurate information in accordance with operating 
procedures. 
4. To ensure the accurate transfer of messages over the site Bleep/paging system or other 
communication systems as required.  
5. To ensure prescribed emergency procedures are followed in the event of:-a) fire, 
b) cardiac arrest 
c) Paed Arrest 
d) Neonatal Emergency 
e) Major incident 
f) Trauma 
g) Helicopter 
h) Paed Trauma 
i) 
Bomb Threat 
j) 
Cat 1 C-section 
k)  Security 
l) 
Chemical incident 
m) Lift rescue 
n) Pharmacy 
o) Obstetric 
p) Anaesthetic 
q) Major Haemorrhage 
r) 
Fast positive stroke alert 
6. To ensure prescribed procedures and contingencies are followed in response to the 
activation of alarms or other events reported via telephone or in person.  
a) Boiler Alarms 
b) Medical Gas Alarms 
c) Fire 
d) Panic Alarms 
e) Pharmacy Fridge Alarms 
f) Intruder Alarms 
7. To ensure that events logs are maintained in accordance with operating procedures. 
8. To ensure daily testing and recording of team-call procedures and alarms to confirm 
operational viability. 
9. To ensure that on-call and contact details are maintained accurately using the information 
supplied. 
10. To ensure that the operator directory is up-dated as new information is provided. 
11. To ensure that on-call contact details and up-dated operator directory information is 
disseminated for the use of other Switchboard Operators. 
12. To ensure that only bona fide persons are admitted to the Trust's buildings through the 
monitoring and remote operation of entrance doors (access control) out of hours. 
13. To ensure that only bona fide persons are issued with keys or other items deposited with the 
Switchboard for collection. 
14. To ensure that only bona fide persons are permitted access to international telephone 
connections and other controlled services

15. To ensure the controlled issue and exchange of site pagers and other communication 
equipment. 
16. To ensure that malfunctioning site Bleeps are documented and dispatched for repair and any 
other equipment is escalated in accordance with operational procedures. To replace 
Bleep/pagers, batteries, re-programme any faulty Bleep ensuring grouping details such as 
crash details are still suitable for response to emergency situations. Provide appropriate 
instruction and demonstration to users.  
17. Documentation of events and incidents as needed. 
18. Completion of communication and control/allocation based tasks as required.  
19. Operation of emergency communications centre during Critical or Emergency Incident 
situations  
20. Any other reasonable requests made by line management in accordance with needs of the 
organisation. 
21. To participate in the Doctors changeover on a continuous basis involving issuing of bleeps, 
ensuring adequate bleeps available, collecting telephone numbers etc. for on call doctors 
and recording all data on switchboard databases and the Multitone Computer.  
22. To monitor and give out emergency swipe access following security protocol out of hours. 
23. Operate 2-way radio communication systems in use within the Trust for Security. 
24. To assume the appropriate level of responsibility in the absence of a manager or supervisor, 
to deal professionally with consultants, Managers and trust colleagues who visit the 
switchboard for a variety of reasons. physically 
25. Provide an out of hours, weekend and bank holiday response service as required by users 
including Estates, Patient Locate, and Pharmacy etc. 
26. Be responsible for implementation of switchboard/telecommunication agreed operational 
procedure for continuity of service when a telecommunication line/network failure has been 
identified using initiative for various faults and organising contingency plans.  
27. To undertake training/coaching of new staff providing appropriate guidance, support and 
mentoring to colleagues until signed off as competent.