Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Fri)
- Job ref
- 427-8168537
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal United Hospital
- Town
- Bath
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 14/08/2026 23:59
Employer heading
Receptionist - Urology team
NHS AfC: Band 2
Job overview
Main duties of the job
- Greet and assist patients and visitors.
- Manage appointment bookings, cancellations and clinic schedules.
- Answer telephone and email enquiries professionally.
- Register patients and maintain accurate records.
- Support the smooth running of urology clinics.
- Liaise with clinicians and other departments.
- Handle confidential information in line with data protection requirements.
- Deliver excellent customer service and patient care at all times.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed job description and main responsibilities
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE or equivalent standard
Desirable criteria
- Knowledge of and previous experience with Millennium.
Knowledge and Experience
Essential criteria
- Experience in a busy reception or customer-facing role
Desirable criteria
- Previous experience in a healthcare or clinical setting
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Cassandra Fox
- Job title
- Performance & Operations Manager
- Email address
- [email protected]
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