Job overview

Ward Clerk – Medical Assessment Unit (MAU) & Direct Assessment Area (DAA)

Our busy 25‑bedded Medical Assessment Unit (MAU) operates 24 hours a day, 7 days a week, admitting patients from the Emergency Department, GP practices, and into our 13‑bedded Direct Assessment Area (DAA). Patients typically remain with us for up to 72 hours before either transferring to the most appropriate ward for ongoing care or being safely discharged home.

MAU/DAA plays a vital role in the patient journey, providing timely assessment, investigation, and initial treatment for a wide range of medical conditions. We work closely with our colleagues in A&E and Ambulatory Care to improve patient flow, reduce waiting times, and deliver high‑quality, responsive care. The service—particularly the DAA—has benefited from significant Trust investment as part of a wider programme to enhance Emergency Care.

Main duties of the job

About the Role
We are seeking an organised, proactive, and confident Ward Clerk to provide comprehensive administrative support across both MAU and DAA.

In this key role, you will:

Oversee the day‑to‑day administrative running of the unit
Support staffing processes, including rota coordination and recruitment activity
Contribute to staff wellbeing and development initiatives
Assist in the implementation of ongoing service improvements
Act as a central point of contact for patients, relatives, and the multidisciplinary team

About You

We’re looking for someone who is:

Highly organised, with excellent attention to detail
Comfortable working in a fast‑paced and dynamic environment
A strong communicator, able to work well with patients, families, and clinical teams
Motivated, adaptable, and committed to delivering excellent patient‑focused support

Why Join Us?

Our staff are at the heart of everything we do. We are committed to creating a supportive and inclusive environment where our teams feel valued, empowered, and encouraged to develop.
If you’re enthusiastic, resilient, and ready to play a key role in our busy and rewarding unit, we would love to hear from you.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.