Job overview

The Kingfisher Inpatient Service is looking for an experienced Clinical Services Administrator to support our vision to deliver excellence for people with a learning disability and autistic people in our specialist acute inpatient mental health services and outreach team. The South West collaboratively to support people to live their best lives in their local region is transforming the end to end pathway, together we will work communities. 

The Kingfisher is an exciting and ambitious programme that will deliver measurable benefits and clinical outcomes for those people with a learning disability and autistic people. 

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for you to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

You will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

You will need to meet deadlines, collate data and maintain standards relating to administrative processes. You will need to be able to work within a team effectively and share work streams where appropriate. 

You will be key in arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Your work is managed rather than supervised and you are accountable for your own actions – supervisor is available for reference but generally, you will manage your own workload.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.