Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 342-SEC002-0126
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Blackberry Hill Hospital
- Town
- Bristol
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 08/02/2026 23:59
Employer heading
Band 3 Clinical Services Administrator - Bristol
Band 3
Job overview
*PLEASE READ: RIGHT TO WORK IN THE UK
THIS POSITION IS NOT ELIGIBLE FOR SKILLED WORKER VISA SPONSORSHIP. APPLICANTS MUST ALREADY HOLD THE LEGAL RIGHT TO WORK IN THE UK AT THE TIME OF APPLICATION, AS THE ORGANISATION IS UNABLE TO SUPPORT SPONSORSHIP FOR THIS POST.*
Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.
This varied and interesting role provides administrative support to the ward team. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider ward admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying.
Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.
Main duties of the job
To provide comprehensive administration support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.
This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls
You will need to be flexible and reactive to the current requests and demands.
You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
*PLEASE READ: RIGHT TO WORK IN THE UK
THIS POSITION IS NOT ELIGIBLE FOR SKILLED WORKER VISA SPONSORSHIP. APPLICANTS MUST ALREADY HOLD THE LEGAL RIGHT TO WORK IN THE UK AT THE TIME OF APPLICATION, AS THE ORGANISATION IS UNABLE TO SUPPORT SPONSORSHIP FOR THIS POST.*
Detailed job description and main responsibilities
Utilise written and verbal communication skills to connect with a wide range of people
Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc
To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner
Arrange meetings and appointments for members of the team
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system
For a comprehensive list of duties please see the attached Job Description.
Person specification
Experience
Essential criteria
- General Administration
Desirable criteria
- Note taking/audio typing
Computer skills
Essential criteria
- Microsoft office
Desirable criteria
- RiO, agresso, other IT systems
Team working
Essential criteria
- Working as part of a team
Desirable criteria
- Consideration/empathy for others
Organisational
Essential criteria
- Working in NHS
Desirable criteria
- Working in Mental Health
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Agnes Randall
- Job title
- Business Coordinator
- Email address
- [email protected]
- Telephone number
- 0117 450 6313
List jobs with Avon and Wiltshire Mental Health Partnership NHS Trust in Administrative Services or all sectors