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Job summary

Main area
Adult Audiology
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday 9-5)
Job ref
387-DT-5044-IB
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
St Michaels and Southmead Hospitals
Town
Bristol
Salary
£22,383 pa pro rata
Salary period
Yearly
Closing
09/05/2024 23:59
Interview date
20/05/2024

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Receptionist/Clerical Officer

Band 2

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

An opportunity has arisen within the Adult Audiology Admin team for a full time Receptionist/Clerical officer.

 We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.

Our clinics run Monday to Friday, the core admin hours 9-5.

Main duties of the job

Communication:

  • To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
  • To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
  • To keep waiting areas tidy and patient information materials up to date
  • To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
  • Attend appropriate meetings as required by the role’s line manager

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

Essential criteria
  • Clerical/administration experience including filing and/or reception
Desirable criteria
  • Previous receptionist experience in a healthcare or public setting
  • Previous NHS experience

Skills and Abilities

Essential criteria
  • Excellent/professional telephone/ reception manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveDefence Employer Recognition Scheme (ERS) - SilverCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareTime to changeStep into healthPride In Veterans

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Hutson
Job title
Deputy Divisional Operations & Performance Manager
Email address
[email protected]
Telephone number
01174143266
Additional information

Or 01173426460

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