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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Part time - 30 hours per week (Monday - Friday 08:30-14:30)
Job ref
342-EFM39-0726
Employer
Avon and Wiltshire Mental Health Partnership NHS Trust
Employer type
NHS
Site
Green Lane Hospital
Town
Devizes
Salary
£28,392 - £31,157 per annum, pro rata
Salary period
Yearly
Closing
15/07/2026 23:59

Employer heading

Avon and Wiltshire Mental Health Partnership NHS Trust logo

Band 4 Site Co-ordinator - Green Lane Hospital

Band 4


Job overview

We are looking for an enthusiastic, well-motivated, experienced person for the role of Site Co-ordinator at Green Lane Hospital.  You will lead a well-established team of receptionists and administrators across three sites, Green Lane Hospital, Shearwater Lodge and Hathaway Chippenham.  

The post holder will need to be an excellent team player, as you will be expected to organise cover for the receptions or even provide reception cover in some instances, sometimes at short notice.

Although not an exhaustive list the role will also involve:

Resource management and reporting, assisting in H&S risk assessments.

Liaison at local level with FM managed contractors and providers with building/site-based leads.

Front of house reception cover involving face to face contact with visitors and service users.  Dealing with telephone enquiries and operating an electronic room booking system and providing activity reports to SSBM when required.  Managing/providing cashier services dealing directly with service users and staff.         

This post is 30 hours per week covering 5 days a week Monday to Friday 8:30-14:30.

Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

To provide supervision/ administrative support to a team of receptionists.

The role covers three sites Green Lane Hospital, Shearwater Lodge and Hathaway Chippenham. Regular travel to these sites is expected.   

  • administration of the staff roster for sign off by FM;
  • diary management;
  • assisting with site contractors including site inductions and keeping track of status of works and any issues, in liaison with other FM staff;
  • provision of cashier services; 
  • provision of reports, eg Asset Booker room bookings analysis etc.
  • H&S risk assessments.

Please review JD for more information 

Working for our organisation

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people. 

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, not exhaustive but including:

  • FM staff, clinical teams on sites, service users and carers, contractors eg grounds, pest control, waste, building works etc.
  • Other Trust staff and teams eg payroll.

Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding or agreement.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. 

Interpret and advise on data and office management functions and implement relevant procedures.

Consider line management issues and decide on a course of action to be taken.

Day to Day line management:

• Carry out supervision sessions in person on a monthly basis;
• Undertake appraisals;
• Provide immediate guidance and assistance in problem solving;
• Agree/monitor absences in regard to Annual leave, flexi time, sickness;
• Workload management.

Ensure that appropriate systems are developed and maintained to prompt bring forward information or follow-up that is required for meetings and projects etc. and for outstanding work that has been requested by a certain deadline.

Set up and manage effective office management/filing systems to support the service delivery.

Person specification

Experience in FM Team

Essential criteria
  • eg experience in Facilities, knowledge of systems, admin and secretarial

Line Management experience

Essential criteria
  • eg overall line management and supervisory skills, communication and organisational skills

Customer care

Essential criteria
  • eg dealing with stressful situations, coaching of staff

Health and Safety Experience

Essential criteria
  • eg writing of risk assessments

Finance experience

Essential criteria
  • eg knowledge of petty cash systems

Notes and minute taking

Essential criteria
  • eg some experience of providing admin for meetings

Excellent IT skills

Essential criteria
  • eg knowledge of word, excel, room bookings systems etc

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareMindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Armed Forces CovenantInclusive Top 50 UK Employers Ranking at 26th logo this yearOnvero (formerly enei) Siler Standard Award for 2024 /2025, known as TIDE

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Craig Murray
Job title
Facilities Manager
Email address
[email protected]
Telephone number
07808897582
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