Job summary
- Main area
- Team Administrator
- Grade
- Band 3
- Contract
- Permanent: Substantive
- Hours
- Full time
- Part time
- Job ref
- 342-SS069-0424
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- HMP Eastwood Park
- Town
- Falfield
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Band 3 Clinical Services Administrator - HMP Eastwood Park
Band 3
Job overview
HMP Eastwood Park is an uncategorised women’s prison that acts a local/ remand as well as a resettlement jail. It receives clients from 9 counties, South Wales and circa 74 courts. In practice this means it caters for the needs of women at all stages of the criminal justice process from those on remand / newly sentenced who may require stabilisation and detoxification from drugs / alcohol and / or may present with a complex and acute array of health and social care needs, through to more settled women who need assistance to plan a successful transfer at the end of sentence, back into the community.
The role of Administrator is pivotal to the smooth running of the Wellbeing Team ( Mental and and Substance Misuse Psycho Social)at Eastwood Park in supporting the Clinical Staff with a wide range of tasks and duties. There is ample opportunity for training and learning opportunities.
The individual will be working within a multi disciplinary team made up of Psychiatrists, Psychologists, Managers, Nurses, Social Worker, Support Worker alongside the wider prison community of PPG Healthcare, prison officers, non statutory providers as well as community agencies.
Main duties of the job
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (System 1/RIO). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions – manager is available for reference but generally, they will manager their own workload.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East
Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The
expertise and resources within AWP are dedicated to a person-centred approach for those who use our
services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and
from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for Team meetings etc.
To receive and open mail (paper and electronic as necessary) and distribute/dispatch accordingly ensuring appropriate action is taken with high priority items.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Data cleansing of System 1 to assist with information being provided for monthly reports and contracts reviews.
Person specification
Education and Qualification
Essential criteria
- NVQ 3 in Business Administration or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme
Experience and Knowledge
Essential criteria
- Experience of working within a team. Able to organise and maintain a busy office/admin team. Experience of administrative systems and office procedures.
Desirable criteria
- Experience of administration in a clinical setting. Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent. Experience of supporting senior staff such as Medical Consultants
Skills and Abilities
Essential criteria
- Good IT Skills – competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent Excellent communication skills, both verbal and written Ability to take and convey clear messages Ability to work under some pressure Ability to work without direct supervision Plan and prioritise own workload
Desirable criteria
- Diary management
Other Requirements
Essential criteria
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
Desirable criteria
- Experience of coping with behaviour which may be challenging at times.
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Caroline Coxhead
- Job title
- Service manager
- Email address
- [email protected]
- Telephone number
- 01454 382325
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