HealthJobsUK

Job overview

An opportunity has arisen for a motivated and enthusiastic person to join the South Glos Primary Care Liaison Service (PCLS) as an administrator. The PCL Service in South Glos is based at Kingswood Civic Centre. The successful applicant will work from our Kingswood base.

We are looking to appoint a highly motivated, enthusiastic, flexible and resourceful individual with experience and/or an interest in working with service users accessing mental health services. PCLS is a multi-disciplinary team receiving referrals and providing assessments for individuals with complex and challenging mental health needs. 

The successful applicant will have proven administration skills, a warm, friendly telephone manner, warm face to face interaction, a good experience of typing and enjoy being a team player.

The team operates from 0900-1700 Monday to Friday.

The post holder will work closely with the other administrators and will report to the Lead Admin and Team Manager, and also support the Medics, Senior Practitioners and Registered Professionals (Care Coordinators) to ensure the service meets service user outcomes, its key performance indicators and key stakeholder requirements.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems 
including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able 
to work within a team effectively and share work streams where appropriate. 

There may be a requirement to provide supervision to support administrators or apprentice posts. 

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and 
they are accountable for their own actions – manager is available for reference but generally, they will manager their own workload.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.