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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Part time - 18.75 hours per week (Monday & Tuesday 09:00-17:00 and Wednesday half day)
Job ref
342-SS026-0326
Employer
Avon and Wiltshire Mental Health Partnership NHS Trust
Employer type
NHS
Site
Fountain Way Hospital
Town
Salisbury
Salary
£24,937 - £26,598 per annum, pro rata (pending pay award)
Salary period
Yearly
Closing
25/03/2026 23:59

Employer heading

Avon and Wiltshire Mental Health Partnership NHS Trust logo

Band 3 Clinical Services Administrator - Wiltshire

Band 3


Job overview

Are you looking for a  opportunity to make good use of your administrative skills supporting  a Specialised Mental Health team. If so this role may interest you. This is a part time post providing administrative support to our friendly and busy BSW Perinatal team . The team looks after women with mental health issues which occur during pregnancy or in the first year afterwards.

You will be joining an administrative team of three  other Band 3 administrators and one Band 4 administrator. We are a busy team and you will need to have excellent communication and organisational skills in order to complete a wide range of administrative duties. You will  need to be able to demonstrate empathy  with service users who may be experiencing Mental health challenges. You will receive regular supervision and have access to training.

The successful applicant could be based in Chippenham or at Fountain Way Hospital in Salisbury. 

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

You will need good communication skills as you will be dealing with telephone calls and emails from Service users and other professionals. Most of the work is generated through a shared admin email box and the work is allocated  throughout the administrative team. The ability to take accurate messages and ensure they reach the right person is essential.

Other duties will include managing lone working and supporting the Duty worker with admin tasks. You may be asked to take minutes and provide support to our Medical Consultants. You will be updating  progress notes on Rio and uploading documents. Training will be provided

Working for our organisation

The BSW Perinatal team looks after women with mental health issues which occur during pregnancy or in the first year afterwards.  We are a friendly and supportive team with a wide range of mental health professionals including Nursery nurses, Social workers, Mental health Nurses, Support Workers, Psychologists, Occupational Therapists and Consultants. 

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

This is a clinical team administrator role and some of the duties will be:

  • Answering the telephone and effectively dealing with messages.
  • Using patient records system including uploading documents.
  • Processing referrals.
  • Setting up appointments .
  • Formatting letters.
  • Updating progress notes.
  • Helping to manage the admin inbox and responding to incoming mail appropriately.
  • Minute taking.

Duties to include general administration  to support needs of the service.

Please see Job Description for full details

Person specification

Essential Criteria

Essential criteria
  • Excellent communications skills
  • Experience of working in a team
  • Good IT Skills in Outlook and Microsoft Word
  • Experience of general office and administrative work
  • NVQ 3 in Business Administration or similar relevant qualification
Desirable criteria
  • Experience of working in an NHS Trust

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareMindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Armed Forces CovenantInclusive Top 50 UK Employers Ranking at 26th logo this yearOnvero (formerly enei) Siler Standard Award for 2024 /2025, known as TIDE

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Pamela Weaver
Job title
BSW Perinatal Lead Administrator
Email address
[email protected]
Telephone number
01249 767 851
Additional information

Please email  or phone Pam if you would like to discuss this opportunity further- 01249 767851 or [email protected]

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