Job summary
Employer heading
Neurology Coordinator
Band 4
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
An exciting opportunity has come up for a 30 hours a week Neurology Coordinator role focusing on the individuals living with Multiple Sclerosis (MS) and individuals living with Epilepsy.
We are looking for an enthusiastic and organised person to work in this busy department. The post is to ensure patients’ pathways are monitored and kept up to date and to be a primary point of contact for the patient. The post is interesting and varied and requires the ability to work as a member of a team.
Applicants should be able to demonstrate good effective communication, organisational and interpersonal skills, work methodically under pressure, have the ability to work using your own initiative plus the ability to work as a member of a team. Previous NHS experience is an advantage.
Main duties of the job
This role involves working in the Neurology team to coordinate the care and management of the patients along clinical pathways. Working in conjunction with colleagues, service users and stakeholders to provide an efficient service.
To be the primary contact for patient, initial triage, solve routine questions and raise relevant issues with the appropriate clinicians. e.g., the issues around changes in conditions and medication such as disease modifying drugs.
Assisting in the development of the service within the department with the assistance of the senior operational manager, clinicians and any relevant individuals
To use own initiative and work without immediate supervision. The post holder is required to maintain the Trust’s values and core standards and to lead by example.
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Detailed job description and main responsibilities
Please find attached the Neurology coordinator job description for information surrounding the main responsibilities.
Further details can be obtained by contacting the department, we welcome informal discussions about the role prior to applying - please get in touch!
Person specification
Qualifications
Essential criteria
- Minimum of 5 GSCEs including English Language and Maths or functional skills
Knowledge
Essential criteria
- Advanced working knowledge of Microsoft office suite
- Working knowledge of in-house hospital systems
Skills
Essential criteria
- Good communication skills on the telephone, via email, face to face and in written correspondence
- Ability to deal with stressful situations and sensitive issues.
- Ability to multitask.
- Accurate and timely presentation of information.
Experience
Essential criteria
- Previous office administration experience with a proven track record of problem solving (3 years minimum)
- Experience of dealing with the Public/Customer service experience
- Experience of working within a team
Desirable criteria
- Previous NHS administration experience (3 years minimum)
Documents to download
Further details / informal visits contact
- Name
- Imogene Spink
- Job title
- Senior Operational Manager
- Email address
- [email protected]
- Telephone number
- 07776642546
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