Job summary
- Main area
- Paediatrics
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 184-AR6289521
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- Musgrove Park Hospital
- Town
- Taunton
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 21/05/2024 23:59
- Interview date
- 28/05/2024
Employer heading
Ward Receptionist - Paediatrics
Band 2
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.
The role is advertised for 34.5 hours which is 3 x 12 hour shifts per week, however full-time hours can be available where you would work one extra shift per month i.e. 3 weeks of 3 x shifts, 1 week of 4 x shifts.
The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.
The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.
Main duties of the job
The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients.
The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!
Detailed job description and main responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person specification
Qualifications & Training
Essential criteria
- Good standard of general education
- Excellent Customer Service Skills
Desirable criteria
- ECDL or equivalent is desirable.
Knowledge & Experience
Desirable criteria
- Basic knowledge of NHS Legislation to include Health & Safety, Infection Control, Manual Handling and Confidentiality and Data Protection Act.
- Previous NHS receptionist experience desirable but full training will be given.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lucy Thrussell
- Job title
- Senior Operational Manager
- Email address
- [email protected]
- Telephone number
- 07867620348
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