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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (9am-5pm Monday - Friday)
Job ref
387-DT4742-MF
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Weston General Hospital
Town
Weston-super-Mare
Salary
£24,937 - £26,598 pa pro rata
Salary period
Yearly
Closing
13/11/2025 08:00

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Radiology Appointments Officer

Band 3

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

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Job overview

An opportunity has arisen for an enthusiastic appointments officer to work in the X-Ray Department.  The contract is for 37.5 hours per week over five days, 9am-5pm Monday - Friday

You will be working as part of a team to provide an appointments service for all modalities to the x-ray department.  This will involve scheduling patient’s appointments, liaising with clinicians for extra lists and monitoring waiting lists. 

 In the X-Ray Department it is how you go about your duties that matters to us. You should be enthusiastic, self motivated and have excellent communication skills to be able to work well with all levels of staff and members of the public.  Full training will be given.

Flexibility in hours worked will be necessary to cover annual leave/sickness.

Main duties of the job

To organise and co-ordinate all modality appointment bookings for the Radiology Department. This requires a high level of independent working, including liaising with all levels of staff as the appointments are tailored to special requirements. This will include the receipt and processing of referrals in accordance with the patient access policy and referral to treatment guidance.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Qualifications & Training

Essential criteria
  • Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths
Desirable criteria
  • Business Administration Level 3 NVQ or equivalent experience

Knowledge & Experience

Essential criteria
  • Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
  • Knowledge of office procedures including filing
  • Ability to see a task through from beginning to end with meticulous attention to detail
  • Ability to exercise judgement and take responsibility to actions
  • Previous experience of working within the NHS
  • Experience of using CRIS, ICE, Millennium
  • Significant experience of working within a busy office

Skills & Abilities

Essential criteria
  • Effective and polite manner when dealing with people both face to face and on the phone.
  • Confidence to handle difficult conversations with patient’s relatives and carers.
  • Ability to work under pressure and meet tight deadlines within a stressful environment whilst maintaining a high standard of accuracy.
  • Working knowledge of radiology policies and procedures
  • Ability to prioritise own workload and work on own initiative
  • Good keyboard skills

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Documents to download

Apply online now

Further details / informal visits contact

Name
Lorraine Staples
Job title
Radiology Administration Manager
Email address
[email protected]
Telephone number
01934 881016
Additional information

Lorraine Staples 01934 881016

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