Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 27 hours per week
- Job ref
- 184-HR6237232
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- Yeovil District Hospital
- Town
- Yeovil
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
Employer heading
Booking Officer - Contact Centre
Band 3
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
An exciting opportunity has arisen for a flexible and dynamic individual with great interpersonal skills, to join our team as a Booking Officer in the Contact Centre.
Monday 9.15 to 5pm with 1 hour for lunch
Wednesday 9.15 to 5pm with 1 hour for lunch
Thursday 9.15 to 5pm with 1 hour for lunch
Friday 9.15 to 5pm with 1 hour for lunch
The successful post holder will assist in delivering a smooth and efficient administrative service, contributing to patient care. Some of your time will be spent in the Contact Centre dealing with patients over the phone and online and and some will be spent supporting patients face to face, when they arrive for appointments within Main Outpatients.
Benefits of working for us:
- Working for a Trust voted 1st for Health and Well-being across the UK (NHS staff survey)
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Discounts for local and national retailers
- Dedicated well-being services for all employees
Main duties of the job
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.
You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition.
Working for our organisation
Yeovil District Hospital is now part of Somerset NHS Foundation Trust. As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.
You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Detailed job description and main responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Person specification
Qualifications
Essential criteria
- 5 GCSEs or equivalent qualifications including English Language Grade A-C
- NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience
Essential criteria
- Proven experience of providing customer focused service.
- Proven experience in an administrative role
- Proficient IT skills including keyboard skills and experience of Microsoft packages
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
Experience
Essential criteria
- Proven experience of providing customer focused service.
- Proven experience in an administrative role
- Proficient IT skills including keyboard skills and experience of Microsoft packages
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracey Turk
- Job title
- Contact Centre Manager
- Email address
- [email protected]
- Telephone number
- 01935 384487
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