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Job overview

Previous applicants need not apply. 

The Division of Medicine would like to invite applications for the B2 Clinical Admin Assistant post based at Doncaster Royal Infirmary with some cross site working.

This exciting opportunity is a permanent, part time (15 hours  Tuesday & Wednesday only) position, supporting the Division of Medicine Team Leaders with the management of 2 Week Wait and post MDT patient pathways.

The post holder will work flexibly across the Division to provide a 2 Week Wait and Post MDT booking service, supporting with clinic changes, processing of referrals and undertaking a range of general admin tasks as and when required.

Previous experience of working in a clerical administrative role is essential, although full training on systems and processes will be provided.  You will be required to display tact and diplomacy where appropriate and demonstrate a flexible approach to working within a Team environment and have well developed communication skills when dealing with staff, patients, colleagues and the general public.

Main duties of the job

Liaise as appropriate with clinicians and clinical admin teams to ensure correct recording of patient pathways.
Provide an outpatient booking service for 2WW and post MDT patients, using agreed processes to ensure effective use of clinic capacity in accordance with national/local/clinically instructed waiting times
Proactively monitor waiting lists to ensure patients are appointed in line with clinical instruction/national/local waiting times, escalating where capacity does not allow.
Allow early opportunity to escalate capacity issues in accordance with SOP
Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system discharges.
Provide a professional, sensitive and courteous telephone service for appointment and pathway enquiries, acting in line with policy and associated SOPs.
To schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams and the booking team where appropriate.
Arrange patient transport and interpreters for outpatient appointments where appropriate.
Process all referrals received in accordance with Trust referral management guidelines/SOP.
Respond to appointment queries in a timely manner.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000.  Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.   

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it’s our pledge to help you Develop, Belong and Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:
•    Extensive range of learning opportunities
•    NHS Pension Scheme
•    Generous holiday entitlement in line with Terms & Conditions
•    Comprehensive health and wellbeing support 
•    NHS Car Lease schemes and a range of salary sacrifice scheme
•    Discounts on restaurants, getaways, shopping and finance through external providers