Job vacancy: IT Support Officer (2nd Line), Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, Doncaster

Job summary

Main area: IT Operations
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 272-6073481

Employer: Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Doncaster Royal Infirmary
Town: Doncaster
Salary: £28,407 - £34,581 Pro Rata Per Annum
Salary period: Yearly
Closing: 09/05/2024 23:59

IT Support Officer (2nd Line)

Band 5

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person specification

Organisational Skills

Essential criteria

Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations
Experience and good understanding of Microsoft products e.g. Excel, Word, PowerPoint
Demonstrate knowledge of IT related standards, NHS Data Protection Security Toolkit (DSPT), Cyber Security, ITIL
Understanding of technical issues surrounding implementation of new/replacement systems
Demonstrate effective written and verbal communication skills
Produce timely, accurate written/electronic records and documents
Demonstrates work process to other members of IT Services within own work area
Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation
Ability to evaluate and interpret technical information for communication to a wide audience
Ability to work unsupervised in a pressured environment
Ability to react quickly to challenging situations

Interpersonal Skills

Essential criteria

Be able to work both as part of a team and as an individual
Able to communicate across all levels to service users both verbally and in written form
Demonstrates an analytical and logical approach to problem solving
Commitment to continual personal development with an ability to maintain skills set through further training
Self-Motivated
Methodical and systematic in approach to all aspects of work
Organisational skills with attention to detail
Creative Thinking
Able to demonstrate behaviours consistent with Trust Core Values

Desirable criteria

Confidence when working within clinical environments which have an associated level of pressure.
Working knowledge of the organisation of the NHS and current policy initiatives
Up to date awareness of NHS IT strategy

Qualifications

Essential criteria

GCSE English and Mathematics Grade C or above or Equivalent or equivalent experience
HNC Level or equivalent in an IT related field (Equivalent to A Level Grade A–C) Equivalent or equivalent experience
Degree or equivalent in a relevant IT-related field or equivalent specialist experience in IT Support covering hardware and software deployment, configuration and maintenance
Microsoft certification in a desktop specialty (operating system or applications) or equivalent experience
CompTIA Network+ or Equivalent or equivalent experience or willingness to take
ITIL 4 Foundation or Equivalent or equivalent experience or willingness to take

Desirable criteria

Windows 10 or Microsoft application support
Microsoft/Unix/Linux System Administration or equivalent hands-on experience
Cisco qualification (e.g. CCNA)
Security qualification (e.g. SSCP)
Further ITIL certifications
Further CompTIA certifications

Experience

Essential criteria

Extensive experience of working in IT Support and IT customer services environment
Knowledge of end-user computer hardware / software and fundamental network support gained through study or practical experience
Experience of deploying, configuring and monitoring Microsoft desktops and Android and Apple mobile devices, up to and including current releases
Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware
Experience of working with ITIL and Service Management processes
Experience working with modern ITSM products
Experience working with software asset management and hardware reporting tools
Experience of collaborative and team working practices
Evidence of a continual improvement work ethic
Maintaining good relationships with colleagues, customers, and vendors

Desirable criteria

Experience of working on multiple concurrent IT Projects
Training other IT staff and delivering training in own specialism
Providing IT support in a healthcare environment
Experience with scripting and automation using modern toolsets e.g. PowerShell
Experience with infrastructure communication protocols to support diagnostic monitoring of equipment and environments e.g. SNMP

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Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
We reserve the right to close down this advert early should there be a high number of applicants.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken In line with other NHS organisations in the Yorkshire and Humber Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
As a Trust we value HONESTY from our staff and therefore we encourage applicants to tell us about convictions, cautions, reprimands, warnings, regardless of when they took place, in the application and interview process. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences which will be discussed in a meeting between yourself, the Recruitment Team and your potential line manager. Please read the Job Description and Person Specification carefully to ensure that you meet the skills and experience required for the post. The 'Supporting Information' area on the application form is available if you wish to expand on your skills and experience. We reserve the right to withdraw this vacancy at any time if there is a high level of applications therefore, we would recommend that you submit your application as early as possible.