Crynodeb o'r swydd
- Prif leoliad
- Corporate
- Gradd
- £32,000- £34,000
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 6295674
- Cyflogwr
- Primary Care Doncaster Ltd
- Math o gyflogwr
- Private Sector
- Gwefan
- Oak Tree Lodge
- Tref
- Doncaster
- Cyflog
- Dependant on experience
- Yn cau
- 23/05/2024 23:59
Teitl cyflogwr
Service Delivery Project Coordinator
£32,000- £34,000
Trosolwg o'r swydd
Primary Care Doncaster (PCD) Limited is developing a wide range of support services to ensure good
and effective delivery of its internal services and primary care services across the City of Doncaster.
PCD provides working at scale opportunities and projects and is driven to respond to the numerous
challenges that face general practice in today’s modern world. Firstly, the increase in complex
workload due to a growing elderly population and the introduction of new medical technology and
the ways in which patients are treated. Secondly, National and local policy changes requiring a
collective response from general practice, and finally, population health challenges that can only be fully addressed by general practice working together.
The post holder will be required to support the coordination of various projects within the Service Delivery team as well as the operational delivery of PCD’s patient services. They will work in partnership with partner services to ensure delivery of high quality clinical, business, and
administrative support.
Prif ddyletswyddau'r swydd
The post holder will undertake the following in supporting projects and operational management
oversight of PCD’s patient services:
Oversee and manage large aspects of all the PCD services, (with support from the Service Delivery
Manager), and enact problem solving skills which will involve operational and IT access issues
Assist with and adapt to managing complex problems at scale across multiple sites including
staffing, rotas, IT compliance and all complexities relating to the project or service given strict
timelines.
Provide advice and guidance to other clinic staff on the operational running and back-office clinic
processes under the guidance of the Service Delivery Manager as appropriate
Support overseeing the design of appointment ledgers, staff rotas and clinical system processes
with internal and external colleagues and stakeholders
Act as point of contact for PCD, Primary Care Networks (PCN) and member practices for PCD’s
patient services in conjunction with the Service Delivery Manager and named other members of
the PCD Team
Service Delivery Project
Gweithio i'n sefydliad
Primary Care Doncaster Ltd is developing a wide range of services to support general practice across the city and is looking at innovative ways to develop its workforce, due to interest by a significant number of GP practices and Networks within the city.
As a PCD employee you will have access to the generous NHS Pension Scheme and 27 annual leave days per year.
PCD are an equal opportunities employer.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Escalate matters as and when required to the appropriate PCD colleague
Assist with working collaboratively with service delivery partners and sub-contractors to ensure
seamless and high-quality patient care
Matrix working with the other PCD Teams and colleagues
Direct line management responsibility for members of staff as delegated to the postholder if
required by future growth of the company and its services or covering for the SDT Manager
Share responsibility and support the indirect oversight of casual workers, locums and GP
Practice staff who will be providing services in relation to the Enhanced Access Service and
other PCD project/services as they are implemented
Act as delegated nominee and deputy for financial responsibility for “signing off” shifts and
payments to be made to GP practices and other delegated budgetary responsibility as
advised by the Service Delivery Manager or Senior Leadership Team
Development of effective and regular communication regarding the PCD patient project or
service offer, working closely with the internal communications and events team.
Work with the Service Delivery Manager and PCD Business Intelligence team to support performance
and contract monitoring including facilitation of data gathering and analysis of other service
information e.g. capacity and demand data
Provide expertise, to enable accurate and comprehensive responses to patient and commissioner
queries
Work with the Service Delivery Manager and deputise in their absence to support the PCD
Contract Manager and Business Intelligence team to engage with sub-contractors and service
delivery partners to jointly identify areas of service improvement
Act as deputy for Service Delivery Manager where appropriate and within level of competence
and skill
Engage with Doncaster PCNs, member practices and commissioners to assist in establishing new
service opportunities and support implementation of the same
Build and maintain effective working relationships with commissioners, PCNs, member practices
and other key stakeholders
Deputise for the Service Delivery Manager in attending external and internal meetings as required.
Work closely with the team to ensure the best quality, governance and data quality
Manyleb y person
Essential
Meini prawf hanfodol
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in relevant area Evidence of continuous professional development
Meini prawf dymunol
- Good understanding and knowledge of the primary care clinical systems TPP SystmOne and EMIS Web
Skills/Copetencies
Meini prawf hanfodol
- A minimum of 2 years’ operational management experience in a NHS/private healthcare setting Experience in service redesign and project management Experience of presenting complex data/information to staff at all levels and persuading people to make changes based on this information Experience of developing policies, pathways and standard operating procedures MS Word/Outlook/Excel and other software packages Excellent organisational skills Ability to produce error free and well-presented reports demonstrating a high level of accuracy Tactful and diplomatic Skills for communication on complex matters, requiring developed interpersonal and oral/ written communication skills Ability with negotiating, networking and persuasive skills Highly competent at using initiative to solve day to day problems in a calm and professional manner Ability to coordinate multiple areas of work ensuring alignment of priorities and effective communication
Meini prawf dymunol
- Experience of managing teams and line management Understanding of the role of NHS bodies such as CCGs, Acute providers, CQC, Monitor, NHS England and NHS Improvement Experience and understanding of governance systems and processes including CQC compliance
Disposition and Attitude
Meini prawf hanfodol
- Able to work on own initiative and organise own workload Able to work with minimal supervision Ability to adapt and change approach as circumstance dictates Persistence and ability to keep going in difficult situations Understanding of and commitment to equality of opportunity and good working relationships An ability to maintain confidentiality and trust Positive “can do” attitude Good time keeping Flexible approach to work including flexibility to work outside of core office hours
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Claire Bateman
- Teitl y swydd
- Service Delivery Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07874865129
Rhestr swyddi gyda Primary Care Doncaster Ltd yn Gwasanaethau gweinyddol neu bob sector