Job overview

An exciting opportunity has arisen for a skilled, passionate and motivated individual to lead the South Administration team within the Rotherham Community Mental Health Team located at Swallownest Court, Sheffield. 

You will work closely with the Operational Support Manager and other Admin Leads to manage Admin staff and ensure smooth running of the Reception and call handling providing excellent customer service skills to patients  and Admin support to Clinicians and Medics.  Please see the detailed Job Description and Person Specification provided for more details. 

Main duties of the job

• Work with Service Managers and the Improvement and Development Manager to support the ongoing development of administration services to a Single Point of Contact model.
• Working with Team Leaders, clinical and administrative staff; establish and streamline administrative processes across pathways and the single point of contact hub.
• Working with colleagues, ensure that IT system functionality is maximised and used effectively for the efficient service delivery. 
• Continually review administration systems and processes to ensure quality.  Adapt and implement changes and updates where needed to meet commissioners and divisional needs.
• Establish effective staff rotas to ensure adequate cover and functioning of the single point of contact and administrative tasks across administration teams.
• Work with Service Managers and Team Leaders to ensure the implementation and continuity of an appropriate referral and triage process for all pathways.
• Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages and required escalation procedures.
• Develop and embed expected customer service standards ensuring they are achieved and maintained all aspects of administration work and communications.
• Ensure the single point of contact hub and referral processes are appropriately advertised and communicated to stakeholders and partner agencies.

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues. 

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/ 

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook