Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 425-26-8029157
- Employer
- Sheffield Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Beighton / Centenary House / Albion House
- Town
- Sheffield
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 06/08/2026 23:59
Employer heading
Patient Pathway Coordinator
NHS AfC: Band 4
Job overview
Permanent | Full Time
We are looking for a motivated and organised individual to support the Mental Health Support Team within our friendly administration team.
You will manage your own workload, including booking appointments and maintaining waiting lists in line with Trust standards and the Access Policy. Working closely with clinicians and colleagues, you will help make effective use of clinic capacity and support the service to meet local and national waiting time targets.
A key part of the role is coordinating clinics and actively managing waiting lists. You will also provide day-to-day support and guidance to Booking Coordinators where needed, ensuring a consistent approach to patient scheduling.
Main duties of the job
Reporting into the Operational Support Manager, some of your responsibilities will include:
- Manage clinic bookings, cancellations, and changes in line with departmental guidelines
- Coordinate and rearrange patient appointments to meet Trust waiting time targets
- Adjust clinic templates to maximise capacity and effective use of slots
- Maintain and monitor waiting lists to ensure patients are seen within target dates
- Monitor clinic utilisation and escalate issues to support timely remedial action
- Circulate departmental information, including clinic cancellations
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary this year, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.
Person specification
Qualifications
Essential criteria
- NVQ Level 4 or equivalent experience
- 5 GCSE's or equivalent (grades A-C)
Desirable criteria
- ECDL
Experience
Essential criteria
- Previous experience of developing and implementing new office systems
- Good working knowledge of Microsoft Office packages especially excel
- Experience in coordination of clinics and clinic utilisation
- Experience of patient tracking and validation
Desirable criteria
- Experience of working within a NHS Clinic Bookings team
- Experience of working in a mental health service
Knowledge
Essential criteria
- Developing, reviewing, and enhancing office systems and practice
- Advanced use of comprehensive range of IT software including Word, Excel and email
- Highly organised with the ability to prioritise a diverse workload and proven ability to meet deadlines
- Ability to communicate with professionals from a broad range of agencies and services in a professional manner
- Ability to adapt to change by discussing new ideas and solutions
Personal Attributes
Essential criteria
- Adaptable and flexible to cope with fluctuating workloads
- Good organisational skills including arranging appointments and meetings
- Work without direct supervision
- Use discretion and judgment on issues that are sensitive and highly confidential
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jemima Musson
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 0114 3053218
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