Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 425-25-7012971-A
- Employer
- Sheffield Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Sheffield Children's NHS Foundation Trust
- Town
- Sheffield
- Salary
- £26,530 - £29,114 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/06/2025 23:59
Employer heading
Outpatient Supervisor
NHS AfC: Band 4
Job overview
Fixed Term: 12 months | Full-time
We are excited to invite applications for the role of Outpatient Supervisor to join our dedicated Outpatient administration team.
You will help oversee administrative staff to ensure the efficient and high-quality management of bookings, referrals, and overall clinic operations. This is a fantastic opportunity to apply your knowledge of outpatient administration procedures and contribute to the smooth running of our outpatient services.
We are looking for a confident communicator who can manage and motivate a team to achieve the best outcomes. If you are committed to delivering high-quality services and fostering a supportive working environment, we'd love to hear from you!
Main duties of the job
Reporting into the Outpatient Service Coordinator, your responsibilities will include:
-
Supervise administrative staff to ensure efficient and responsive service delivery.
-
Collaborate with Outpatient Service Coordinator and Division Service Managers to optimise clinic data, slot utilisation, and appointment completion.
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Prioritise and target vacant clinic slots to achieve the Trust 18-week target.
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Oversee interpreter bookings, ensuring compliance with contract terms.
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Adjust clinic templates for medical/clinical leave and reschedule appointments per waiting time targets.
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Support staff development in outpatient booking and clinic management.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.
#LI-Onsite
Person specification
Qualification & Training
Essential criteria
- Knowledge of administrative procedures, including specialised IT systems acquired through formal training or experience to NVQ Level 4 in Business and Administration or equivalent.
- ECDL / IT Qualification or demonstrable knowledge through experience of Microsoft packages.
- Educated to GCSE standard or recent equivalent level of experience.
Experience
Essential criteria
- Substantial relevant practical NHS clerical experience working in a customer focused area.
- Day to day staff supervision
- Experience of a PAS Outpatient module
- Knowledge of Outpatient administrative procedures.
- Working in a multi-disciplinary team
Desirable criteria
- Experience of Outpatient Clinic Management and Booking processes and procedures
- Experience of eRS Booking system
Knowledge and Skills
Essential criteria
- Ability to input, retrieve and analyse information.
- Ability to work on own initiative and to be self-motivated.
- Ability to organise and prioritise own workload and that of others.
- Proficiency in Microsoft Office products and Hospital information systems.
- Knowledge and understanding of the 18 week Referral to Treatment standards.
- Ability to manage conflicting priorities and deliver work to deadlines.
- Ability to develop and implement working procedures.
Desirable criteria
- Ability to demonstrate knowledge and understanding of the principles of staff
- Management.
- Knowledge of Medical Terminology
Personal Attributes
Essential criteria
- Effective team worker.
- Confident approach.
- Articulate.
- Maintains confidentiality at all times
- Ability to exercise initiative and self-judgement.
- Ability to work under pressure
Desirable criteria
- Evidence of ability to communicate confidently.
- HR skills such as absence management and recruitment.
- Negotiation skills.
- Experience of dealing with emotional circumstances.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hollie Brown
- Job title
- Outpatient Service Coordinator
- Email address
- [email protected]
- Telephone number
- 0114 3053462
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