Crynodeb o'r swydd
Teitl cyflogwr
Wheelchair Service Admin Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Trosolwg o'r swydd
An exciting opportunity has arisen to be part of the administration team in The Wheelchair Service Team. The team is responsible for the assessment and provision of standard wheelchairs and special seating. The service operates from the Mobility and Specialised Rehabilitation Centre (M&SRC) and is part of the Specialised Rehabilitation Services (SRS) directorate.
The Wheelchair Service Officer role within the Wheelchair Service is varied and challenging. It involves interacting with patients over the telephone and face to face, understanding patient’s needs and learning about new equipment being prescribed to patients.
The job also involves a wide range of administration duties including recording and maintaining information on the Wheelchair Service database.
You will be responsible for prescribing standard chairs; triaging referrals; arranging the supply, repair, modification and collection of equipment; action requests for home visits and checking invoices. You will also liaise with patients about Personal Wheelchair Budgets and how they can access these.
Prif ddyletswyddau'r swydd
The purpose of the role is to provide administrative support to the Wheelchair Services Team. Tasks will include prescribing standard wheelchairs, providing patients with information regarding Personal Wheelchair Budgets and other general admin duties. This also involves liaising with suppliers and approved repairers as well as with patients, both face-to-face and over the telephone.
You will be expected to support provision of the highest standard of care to all patients and contribute to the overall efficiency and development of the service.
Gweithio i'n sefydliad
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Educated to GCSE Grade C/4 English and Maths or above or equivalent qualification/experience
Meini prawf dymunol
- ECDL Parts I and II
- Customer Care Training
Experience
Meini prawf hanfodol
- IT literate
- Good written and verbal communication skills.
- Effective interpersonal skills
- Demonstrate a tactful understanding when dealing with a variety of people and situations
- Ability to work under pressure
Meini prawf dymunol
- Previous NHS experience.
- Wheelchair knowledge Disability Awareness
- ECDL Training (ongoing or completed).
Further Training
Meini prawf hanfodol
- Internal Computer Systems
Special Skills/Aptitudes
Meini prawf hanfodol
- Ability to prioritise work
- Ability to work on own initiative
- Ability to work as part of a team
- Excellent interpersonal and communication skills
- Methodical working procedures
- Understanding of need for patient confidentiality
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Glenn Carlin
- Teitl y swydd
- Operational Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0114 2714896
Rhestr swyddi gyda Sheffield Teaching Hospitals NHS Foundation Trust yn Meddygol a deintyddol neu bob sector