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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (4 days 8am-6pm)
Job ref
190-2049-DIR-S-A
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Sheffield Teaching Hospitals NHS Foundation Trust
Town
Sheffield
Salary
£25,272 pa/pro rata for part time staff
Salary period
Yearly
Closing
07/10/2026 23:59
Interview date
15/10/2026

Employer heading

NHS

Administration Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

*** THIS VACANCY MAY BE CLOSED EARLY DUE TO THE HIGH VOLUME OF APPLICATIONS RECEIVED ***

Applications are invited from motivated individuals who will be able to provide a flexible, efficient and effective administration service to the busy, varied and interesting Diagnostic Cardiology Unit at our NGH and RHH sites, our departmental contact centre based at RHH and Community locations.

Working Hours and Pattern: 37.5 hours per week, 4 longer days 8.00am- 6.00pm across all sites. 

 

Main duties of the job

Our Administration Team work on a rota basis providing a high quality service to all our patients. This ranges from accurately processing the initial referral through the various IT systems, to arranging the appointment, to helping any patient that contacts DCU via our busy contact centre, to greeting the patients in a warm, friendly yet professional manner at any of our reception desks.

We support all the clinical services with their administration needs and are looking for individuals that are extremely adaptable and flexible as working locations and duties can vary considerably from day to day. The ability to be comfortable in both patient facing and back office environments is essential.

We are seeking strong and confident IT skills as we use several different systems in order to fulfil all the requirements of this post. 

 

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Diagnostic Cardiology Unit at Sheffield Teaching Hospitals NHS Trust provides an extensive range of non-invasive, invasive and specialist cardiac investigations to the South Yorkshire region. You will be a key part of a diverse, multi disciplined and professional team.

 

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria and person specification.

 

Person specification

Education and Qualifications

Essential criteria
  • GCSE at Grade 4/C in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT or equivalent qualification/experience

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable criteria
  • Relevant experience within the NHS

Skills and Knowledge

Essential criteria
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne/IMPAX/Connect (area specific software)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointed.

Documents to download

Apply online now

Further details / informal visits contact

Name
Zack Yafai
Job title
Senior Admin Officer
Email address
[email protected]
Telephone number
01142714315
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