Job summary
- Main area
- Community & Special Care Dentistry
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 190-7431-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Wheata Dental Clinic
- Town
- Sheffield
- Salary
- £22,816 - £24,336 p/a pro rata for part time staff
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
- Interview date
- 16/05/2024
Employer heading
Dental Receptionist/Administration Assistant
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Community & Special Care Dentistry are looking to recruit an enthusiastic, highly motivated individual to join a multidisciplinary, forward looking team based at Wheata Dental Clinic.
You will provide comprehensive reception and administrative support to the dental team and need to be a confident communicator with a good telephone manner, being able to prioritise a varied workload and be IT proficient.
Main duties of the job
You will take responsibility for the day-to-day management of the reception areas; having knowledge of the range of reception and clerical procedures and internal software programmes, maintaining efficient support to the multi-disciplinary dental team.
Receive and make appointments for clients attending the dental clinic using a computerised dental system.
Provide administrative support which may include taking and typing clinic meeting minutes, monitoring spreadsheets to produce information for the services management team, monitor shared mailboxes and taking action as required.
Please note this advertisement can be appointed as either a full time or part time opportunity.
Working for our organisation
Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis.
The department work closely with the Charles Clifford Dental Hospital across the primary-secondary interface in the provision of consultant led services on referral, including in-reach specialist care within the hospital. We also support undergraduate dental students, foundation dentists, clinicians, senior clinicians and specialists in the delivery of dental care and have wide experience and knowledge of the clinical working environment and current practices/challenges in order to maintain and utilise an appropriately skilled team of dental care professionals to support service delivery.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure you clearly demonstrate how you meet the essential criteria.
Person specification
Qualifications
Essential criteria
- 5 GCSEs including Maths and English, grade A/9 - C/4 (or equivalent)
- NVQ3 (or equivalent) in Business Administration or relevant subject (or equivalent experience)
- Advanced keyboard skills, word processing/ECDL or equivalent IT qualification to include the use of Excel and Databases
Experience
Essential criteria
- Evidence of experience at working at the required level
- Relevant Receptionist/Administrative experience, preferably in an NHS setting
- Proven use of office systems including MS Word, Outlook, and Excel
- Experience of communicating with diverse client groups
- Experience of keeping up to date and accurate information
- Experience of accurate data entry
- Experience of cash management systems
Desirable criteria
- Experience of working in a dental setting and using dental software
Skills & Knowledge
Essential criteria
- The ability to multi-task in a patient facing environment
- Good attention to detail and high degree of accuracy
- Good organisational and prioritisation skills
- Be able to demonstrate an understanding of safeguarding and governance protocols and follow appropriate pathways to ensure patient safety.
- The ability to plan and organise own workload and work autonomously, seeking advice appropriately
- Able to work effectively as part of a team
- Clear understanding of patient confidentiality
Personal Qualities
Essential criteria
- Excellent communication skills
- Proactive approach to challenges demonstrating a degree of self-motivation
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Ability to deal with situations objectively and with emotional intelligence
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Annette Nuttall
- Job title
- Community Dental Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 01143078571
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