Job summary
- Main area
- Dermatology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday, occasional late clinics till 8 pm)
- Job ref
- 190-1725-DIR-S
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Hallamshire Hospital
- Town
- Sheffield
- Salary
- £25,272 pa pro rata
- Salary period
- Yearly
- Closing
- 12/07/2026 23:59
- Interview date
- 20/07/2026
Employer heading
Clerical Officer - USC Team
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The job vacancy is for a Clerical Officer in the Dermatology Department working with the 'Urgent Suspected Cancer Team'. This is a exciting opportunity to work with the USC Team (Urgent Suspected Cancer). It is a fast paced, rewarding job. You will carry out general admin tasks, prepping of notes for clinics, booking patients in over the phone, sending letters and accepting referrals. The systems that are used are Connect system with is a trust wide system, Infoflex and ICE systems. The team is situated within the Dermatology outpatients.
Main duties of the job
- Provide occasional reception service to patients (including admitting, departing and updating outcome of appointments)
- Preparation for clinics.
- Telephoning patients to book their appointment /remind them of the appointment they have booked and what type of appointment it is.
- Contact patients to arrange/ book outpatient face-face, telephone updating these on the trust EPR system.
- Undertake administration functions for the department, such as scanning, telephone messages, ambulance and clinic/daycase bookings, text reminders, filing in patient notes, generic email (writing and reply), incoming post and small parts deliveries, etc.
- Undertake accurate recording / inputting and amending of data and new referral input within Trust information systems.
- Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
- Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.
- Input and outcome in the Infoflex system.
- Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.
- Work on a rota basis to cover reception duties on a Tuesday and Wednesday working 12-8pm, roughly every 12 weeks.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education / Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Angela Dawson
- Job title
- Admin and Clerical Supervisor
- Email address
- [email protected]
- Telephone number
- 0114 271 1714
- Additional information
I am happy for you to contact me on email or phone if you would like more information or to look around the department.
Many thanks
Angela Dawson
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