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Job summary

Main area
Gastroenterology & Hepatology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
190-9086-DIR-S
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Hospital
Town
Sheffield
Salary
£24,465 pa/pro rata for part time staff
Salary period
Yearly
Closing
21/10/2025 23:59
Interview date
30/10/2025

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

Ward Clerk

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen within GRaDE to support the nursing and medical teams with the provision of a comprehensive administration service.  

We are seeking an enthusiastic and dynamic team player with proven admin skills. You need to be flexible and reliable to provide efficient and effective Admin duties. 

We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department.  This is a demanding but interesting and varied role. 

The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. Good communication skills and excellent keyboard skills are essential.  

We operate 24 hours a day, 7 days a week so a flexible approach to a working shift pattern is required.

Main duties of the job

To welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding. 

To assist in monitoring and updating of the Trust’s electronic patient systems ensuring data entry is accurate/correct. 

Answer telephone enquiries and refer on as necessary to appropriate members of staff. 

Input accurate information onto the electronic patient system ensuring timely recording of admissions and discharges. 

Deal with enquiries and telephone calls in a professional manner. 

Assist in the ordering of patient transportation. 

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives. 

Gastroenterology & Hepatology is a single Directorate, with a presence on each hospital site and is a rapidly developing and growing specialty within the Sheffield Teaching Hospitals. Currently there are 24 Gastroenterology and Hepatology physicians including a large and active academic department. There are regional services in small bowel, liver, nutrition and advanced endoscopy.  

The Gastroenterology Directorate provides a comprehensive specialist service for the management of patients, including the provision of emergency and elective inpatient care, outpatient care and diagnostic services.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable criteria
  • Relevant experience within the NHS

Skills and Knowledge

Essential criteria
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alice Challands
Job title
G&H Service Coordinator
Email address
[email protected]
Telephone number
0114 305 2429
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