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Job summary

Main area
Neurosurgery
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
190-1817-DIR-SP-A
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Hallamshire Hospital
Town
Sheffield
Salary
£25,760 - £27,476 Per annum pro rata for part time staff
Salary period
Yearly
Closing
16/08/2026 23:59
Interview date
25/08/2026

Employer heading

NHS

Senior Clerical Officer

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen to be a part of the Neurosurgery Department as a Band 3 Senior Clerical Officer.

The position requires excellent organisational skills, attention to detail, confidentiality, and a compassionate, patient-centred approach.

To provide leadership and line management to the Neurosurgery outpatient administrative team, ensuring the delivery of a high-quality, efficient and patient-focused service.

The postholder will be responsible for the day-to-day management of administrative processes, staff and clinic coordination, ensuring compliance with Trust policies and national access targets, including RTT. The role requires independent decision-making, problem-solving and the ability to respond dynamically to service pressures.

 

Main duties of the job

Supervise the outpatient administrative team, providing day-to-day operational leadership and support.

Allocate and prioritise workloads across the team to meet operational demands and deadlines.

Support workforce management including annual leave, sickness absence and return to work processes in line with STH Trust policy.

Support team members through service changes, including implementation of and transition to new processes, ensuring new ways of working are communicated clearly, adopted consistently and embedded across the team.

Support Clerical Officers with escalated operational or patient related issues; providing guidance, resolution and onward escalation where necessary.

 

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

 

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

 

Person specification

Education and Qualifications

Essential criteria
  • GCSEs including English and Maths at grades C/4 or above or equivalent experience/ qualifications
Desirable criteria
  • NVQ Level 4 (or equivalent) in relevant discipline (e.g. Business Administration, Leadership, Management etc.)
  • Leadership or management qualification
  • A-level standard of education or equivalent

Experience

Essential criteria
  • Demonstrable leadership experience
  • Experience of using databases to manage and analyse information
  • Experience of developing and maintaining effective working relationships with a variety of professionals and service users
  • Demonstrable track record achieving deadlines and targets
Desirable criteria
  • Experience working in the NHS
  • Experience using Connect (Oracle Health Millennium) EPR or similar EPR/PAS systems
  • Staff management experience, including absence management, objective setting, recruitment and performance coaching

Other

Essential criteria
  • Willingness and ability to work at other STH sites when needed

Skills and Knowledge

Essential criteria
  • Working knowledge of healthcare targets, including 18-week RTTP
  • Strong problem-solving skills with ability to investigate and respond to issues as they arise
  • Highly developed organisational skills, including the ability to multitask and prioritise workload
  • Good standard of IT literacy and keyboard skills, including the use of Microsoft Office software packages
Desirable criteria
  • Knowledge of the directorate
  • Knowledge of STH Trust policies, including the Access Policy and inpatient and outpatient waiting list policies

Personal Qualities

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills, encompassing both teamwork and customer service
  • Ability to work under pressure in a fast-paced environment
  • Flexible approach to work and ability to adapt to evolving standards

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Chris Griffiths
Job title
Service Coordinator
Email address
[email protected]
Telephone number
0114 2712142
Additional information

Holly Haystead - Service Coordinator 

[email protected] 

0114 2261041

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