Job summary
- Main area
- Ophthalmology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 190-0502-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Northern General Eye Centre
- Town
- Sheffield
- Salary
- £24,169 Per annum pro rata for part time staff
- Salary period
- Yearly
- Closing
- 06/07/2025 23:59
- Interview date
- 16/07/2025
Employer heading

Clerical Officer
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The Northern General Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to Sheffield Teaching Hospitals cataract service.
The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.
Main duties of the job
- To provide a comprehensive reception service for the Cataract Centre (a subsidiary of the Directorate of Ophthalmology), being responsible for documenting patients’ arrivals and satisfactorily dealing with any queries raised by members of the public.
- Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures.
- Undertake administration functions for the department, such as data input, answering telephone calls, sending & receiving emails, filing & scanning documents, etc.
- Welcome and check in patients for outpatient appointments and Surgery
- Process referrals into and the cataract service.
- Liaise with colleagues to ensure full utilisation of all available outpatient and surgical appointments.
- Utilise multiple software packages to check the patients care pathway, including Medisight.
- Carry out other administrative tasks commensurate with the grade.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level 2 in Business Administration / Customer Service / IT or equivalent experience
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel & Word
Desirable criteria
- Previous experience of NHS systems
Skills & Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Erin Turner
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 0114 3052858
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