Skip to main content
Please wait, loading

Job summary

Main area
Ophthalmology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
190-0502-DIR
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Eye Centre
Town
Sheffield
Salary
£24,169 Per annum pro rata for part time staff
Salary period
Yearly
Closing
06/07/2025 23:59
Interview date
16/07/2025

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Northern General Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to Sheffield Teaching Hospitals cataract service.

The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users. 

Main duties of the job

  • To provide a comprehensive reception service for the Cataract Centre (a subsidiary of the Directorate of Ophthalmology), being responsible for documenting patients’ arrivals and satisfactorily dealing with any queries raised by members of the public.
  • Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures.
  • Undertake administration functions for the department, such as data input, answering telephone calls, sending & receiving emails, filing & scanning documents, etc.
  • Welcome and check in patients for outpatient appointments and Surgery
  • Process referrals into and the cataract service.
  • Liaise with colleagues to ensure full utilisation of all available outpatient and surgical appointments.
  • Utilise multiple software packages to check the patients care pathway, including Medisight.
  • Carry out other administrative tasks commensurate with the grade.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level 2 in Business Administration / Customer Service / IT or equivalent experience

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role
Desirable criteria
  • Relevant experience within the NHS

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems
  • Working knowledge of Microsoft Office packages including Outlook, Excel & Word
Desirable criteria
  • Previous experience of NHS systems

Skills & Knowledge

Essential criteria
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Erin Turner
Job title
Deputy Service Manager
Email address
[email protected]
Telephone number
0114 3052858
Apply online nowAlert me to similar vacancies