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Crynodeb o'r swydd

Prif leoliad
Ophthalmology
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
190-0531-DIR-S
Cyflogwr
Sheffield Teaching Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Royal Hallamshire Hospital
Tref
Sheffield
Cyflog
£24,465 pa/pro rata for part time staff
Cyfnod cyflog
Yn flynyddol
Yn cau
28/07/2025 23:59

Teitl cyflogwr

Sheffield Teaching Hospitals NHS Foundation Trust logo

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Trosolwg o'r swydd

The Sheffield Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to a city-wide service.

The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users. 

Prif ddyletswyddau'r swydd

·         

  • Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures
  • Liaise with colleagues to ensure full utilisation of all available screening and outpatient appointments.
  • Provide administrative support to clinical staff ensure targeted clinics run smoothly and efficiently, including the contacting of patients, and booking of appointments.
  • Utilise the Lorenzo and Medisoft software packages to check the patients care pathway.
  • Arrange clinic cancellations and reductions, in line with Trust policy and to meet local and national targets.
  • Manage partial booking/review lists reporting potential overdue patients’ appointments to the Service Coordinator.

Gweithio i'n sefydliad

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

·     

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Manyleb y person

Education and Qualifications

Meini prawf hanfodol
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Meini prawf dymunol
  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Meini prawf hanfodol
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Meini prawf dymunol
  • Relevant experience within the NHS

Further Training

Meini prawf hanfodol
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Meini prawf dymunol
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

Meini prawf hanfodol
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Step into health

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Emily Rigby
Teitl y swydd
Service Coordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
0114 2713930
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg