Skip to main content
Please wait, loading

Job summary

Main area
Receptionist
Grade
NHS AfC Band 2
Contract
Permanent
Hours
Part time - 15 hours per week (Applicant must be able to work Thursdays and Fridays)
Job ref
190-3055-DIR-SP-A
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Hallamshire Hospital
Town
Sheffield
Salary
£25,272 PA
Salary period
Yearly
Closing
22/11/2026 23:59
Interview date
01/12/2026

Employer heading

NHS

Receptionist

NHS AfC Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

JOB PURPOSE 

To serve patients and fellow members of staff and provide the highest standard of reception and administrative services to the Directorate in the following areas:

  • Main clinic reception
  • James West Treatment Centre reception
  • Orthoptic clinic reception
  • To promote a high level of customer service and support the overall accuracy, efficiency and development of the Directorate in these areas.
  • Contribute to the delivery of an efficient and effective administrative service within the ophthalmology service.

 

DEPARTMENT 

Ophthalmology is based at the Royal Hallamshire Hospital and provides a service to patients from Sheffield and across the Country. The Ophthalmology Directorate provides the full range of Ophthalmology specialised services through its sub specialised teams. It delivers more than 100,000 outpatient appointments each year and has up to 36 operating lists per week.  It is the only hospital in the area to deliver an Emergency Eye Clinic service. The fundamental goal is to improve the quality of care offered to sight impaired patients so that they can live as productive and independent a life as possible.

 

Main duties of the job

Main Duties

  • Provide a comprehensive reception service across Ophthalmology clinics, including Main Clinic, James West Treatment Centre and Orthoptic reception.
  • Check in patients, accurately record attendances and update patient details on the Electronic Patient Record.
  • Arrange new and follow-up appointments and record clinical outcomes.
  • Deal with patient, staff and external enquiries by telephone, email and in person, including first-line complaints.
  • Support patient flow and clinic efficiency by liaising with clinical and administrative teams.
  • Manage patient transport arrangements and appointment queries where required.
  • Process referrals, correspondence and medical records in line with departmental procedures.
  • Maintain patient confidentiality and ensure accurate handling of patient information.
  • Provide reception cover across the service and support colleagues as required.
  • Assist with training new staff and contribute to the smooth and effective running of the Ophthalmology administrative service.

 

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

 

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post. 

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

 

Person specification

Education and Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable criteria
  • Relevant experience within the NHS

Skills and Knowledge

Essential criteria
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emily Rigby
Job title
Service Coordinator
Email address
[email protected]
Telephone number
0114 2713930
Apply online nowAlert me to similar vacancies