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Job summary

Main area
Renal
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
190-1556-DIR-S
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Renal Outpatients
Town
Sheffield
Salary
£25,272 pa/pro rata for part time staff
Salary period
Yearly
Closing
05/07/2026 23:59
Interview date
17/07/2026

Employer heading

NHS

Clerical Officer / Receptionist

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

We are seeking an Admin Officer / Receptionist for the Renal Services department at Sheffield Teaching Hospitals.

The post holder will provide clerical support to the Renal Clinical Nurse Specialist Teams and patients.

Our administration staff are the engine that keep our hospitals and services running smoothly and provide excellent business support to our staff and patients. If you’re passionate about making a difference, have solid IT and organisational skills and an eye for detail, our admin role could be the job for you.

Whether you are great at customer service and enjoy welcoming and helping people, love delving into detail to see a task through independently or thrive off working in a team to help deliver projects and services, we have variety of roles to suit your skills.

Main duties of the job

Candidates must hold GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience. It is essential that candidates have experience of working within an office environment.

The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skills 

To use Trust computer systems to manage outpatient waiting lists in line with Trust/National policy, and local and National targets. Example systems include: Lorenzo, e-Referral Service, CRIS, ICE and other identified database such as Infoflex.

To enter and maintain accurate data in relation to referrals, appointments, admissions, and decisions to provide treatment in the appropriate systems.

To book new, follow up and diagnostic appointments for consultants, nurses.

To ensure full utilisation of all available outpatient appointment slots and outpatient and inpatient procedure slots, through regular liaison with colleagues, including supervisors, service manager, clinicians and other administrative staff.

To arrange clinic cancellations and reductions in line with Trust policy, to meet local and national targets, and communicate to patient and other stakeholders.

To be responsible for contacting patients by telephone, text messaging or letter.

To ensure that notes are available and prepared for clinics

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role
Desirable criteria
  • Relevant experience within the NHS

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills

Essential criteria
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalie Hutson-Williams
Job title
Renal Outpatient Supervisor
Email address
[email protected]
Telephone number
0114 271 4372
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