Crynodeb o'r swydd
- Prif leoliad
- Switchboard Operator
- Gradd
- Band 2
- Contract
- Parhaol
- Oriau
- Rhan-amser - 21.5 awr yr wythnos
- Cyfeirnod y swydd
- 272-7098691
- Cyflogwr
- Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Bassetlaw Hospital
- Tref
- Worksop
- Cyflog
- £23,615 Pro Rata Per Annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 18/05/2025 23:59
Teitl cyflogwr

Switchboard Operator
Band 2
Trosolwg o'r swydd
You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.
You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.
Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential.
Full training will be provided as appropriate.
*The successful candidate will be based at the Bassetlaw site. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.*
Prif ddyletswyddau'r swydd
The Post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Bassetlaw Hospital.
Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.
Gweithio i'n sefydliad
DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it’s our pledge to help you Develop, Belong and Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:
• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Manyleb y person
Experience/Qualifications
Meini prawf hanfodol
- Previous experience of dealing with members of the public
- Good level of education including English and Maths
- Computer literacy skills
Meini prawf dymunol
- Worked in Hospital/Health Service setting
- Experience of working in a busy switchboard or call centre
- MS Office experience
Interpersonal Skills
Meini prawf hanfodol
- Ability to work within a team
- Ability to work under pressure
- Capable of dealing with emotional and stressful situations in a tactful and diplomatic manner
- Ability to work with service users, both staff and the public
- Maintain confidentiality at all times
Meini prawf dymunol
- Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development
- Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
Organisational Skills
Meini prawf hanfodol
- Able to work on own initiative within guidelines and policies
- Able to work in a logical and practical manner
- Able to work different shifts including weekends and Bank Holidays
Meini prawf dymunol
- Flexible to work extra shifts at either site
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Kelly Herring
- Teitl y swydd
- Switchboard Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07594 646570
Rhestr swyddi gyda Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector