Detailed job description and main responsibilities

Clinical Practice

 1.       Act as an autonomous, expert clinician in the assessment, diagnosis, triage, and non-surgical management of MSK conditions, as a first point of contact for patients, without prior GP referral.

2.       Utilise differential diagnosis skills to rule out serious pathology, formulate management plans, and refer appropriately (e.g. for imaging, specialist opinion, red flag conditions).

 3.       Use clinical reasoning to decide on investigations, interpret results, and integrate findings into management plans.

 4.       Provide a mix of interventions: manual therapy, exercise prescription, activity advice, injection if qualified, pain education, self-management strategies.

 5.       Integrate Phio digital pathways into clinical workflows — e.g. review and act on Phio-generated triage outputs, ensure digital assessments feed into clinical decision-making, and ensure seamless transitions between digital and face-to-face care.

 6.       Monitor patient progress, adjust management plans, and discharge or refer on when clinically appropriate.

 7.       Maintain accurate, timely clinical records consistent with organisational, legal, and regulatory standards.

 8.       Support continuity of care, including collaboration with GPs, community services, and secondary care teams.

 Service Development, Integration & Improvement

 1.       Lead the design, development and expansion of the FCP service across the PCN, aligning with neighbourhood care strategies and the pioneer neighbourhood model. 

2.       Embed and optimise Phio’s digital triage and treatment pathways within the broader MSK service — identifying opportunities for improving patient flow, reducing duplication, and enhancing efficiency. 

3.       Work collaboratively with PCN leadership, GP practices, ICB/ICS, community services, and specialist providers to co-design integrated MSK pathways. 

4.       Monitor activity data, clinical outcomes, patient experience, waiting times and other performance metrics; use this data to drive continuous quality improvement. 

5.       Lead audits, service evaluations, and project work (e.g. pilots, pathway redesign). 

6.       Provide oversight of resource allocation, capacity planning and service resilience.

 Leadership, Supervision & Team Development

 1.       Provide clinical leadership, mentorship, supervision, and performance support to other FCPs, physiotherapists, and MSK staff within the PCN. 

2.       Lead or facilitate regular team meetings, case reviews and clinical governance forums. 

3.       Support recruitment, induction, and ongoing professional development of MSK staff. 

4.       Act as a role model, promoting innovation, evidence-based practice, and quality improvement culture. 

Education, Training & Knowledge Sharing

 1.       Deliver training and educational sessions to GPs, practice teams, allied health professionals, and other ARRS roles on MSK assessment, pathways, use of Phio/triage tools, referral criteria, etc.

 2.       Act as a clinical supervisor or mentor to FCP trainees, students or less experienced physiotherapists.

 3.       Contribute to the development of learning materials, guidelines, protocols and standard operating procedures.

 4.       Keep abreast of emerging evidence, best practice, and innovations in MSK care and digital health, and disseminate learning across the PCN.

 Governance, Quality & Risk Management

 1.       Lead on clinical governance for the FCP service: incident reporting, complaints handling, audit, risk management, safe practice, and escalation processes. 

2.       Ensure compliance with regulatory and professional standards (HCPC, CSP, data protection, equality & diversity, safeguarding). 

3.       Participate in peer review, quality assurance, and continuous professional development. 

4.       Ensure that service protocols, policies, and pathways are up to date, evidence-based, and aligned with local and national guidelines. 

5.       Support risk assessments and ensure proactive mitigation of clinical, operational or digital risks (e.g. in the interface between Phio and face-to-face care). 

Population Health & Strategic Contribution 

1.       Use population-level data and intelligence to identify MSK needs and inequalities in the PCN population, helping to target services or outreach. 

2.       Contribute to strategic planning, commissioning processes, and system-level decision-making around MSK services and digital innovation. 

3.       Engage with patient and public involvement (PPI), feedback loops and co-design principles to refine the service. 

4.       Represent the FCP service in forums, meetings or committees across the PCN, neighbourhoods, and ICS/ICB structures.