Job overview

Trust Bank - Administrator Thurrock Health Centre for Talking Therapies.

Shifts are 8:30- 17:00 with lates 12:00-20:00 Monday - Friday

To undertake general administrative and reception support across all teams. Undertake any other duties considered reasonable and connected with the post.

Main duties of the job

·   To complete all administrative tasks undertaken by the admin team providing cross cover where needed.

• Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately.
• Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments
• Contacting service users by telephone.
• Dealing with enquiries to the services by patients and their family, health professionals.
• Receive, distribute and despatch mail, ensuring confidentiality is maintained.
• To carry out typing, word processing of reports, documents and correspondence.
• Assist in receiving visitors and making appointments where necessary.
• Inclusion Thurrock is a 08:30 – 20:00 hr service and staff are required to work evenings and late shift, currently one evening per week. Work flexibly as a team and support each other as needed.
• Required on an ad-hoc basis to lock up the office in accordance with the current lock up procedures when completing a late shift.
• Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies  team including room bookings, responding to staff sickness alerts and batch distribution of patient correspondence.
• Diarise work to be completed weekly / monthly.
• Working at reception desk on a rota system.
• Expected to use own initiative to deal with routine matters.

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Working for our organisation

Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.