Job overview

We are looking to appoint a highly motivated, enthusiastic and proactive Track Administrator to join our dynamic and friendly team based at Great Wyrley Health Centre.

You will be part of a team of administrators that receive referrals from several hospital Trusts in South West and South East Staffordshire, for patients with complex needs who require ongoing support following hospital discharge.

The role includes processing referrals, tracking patients’ progress and arranging the discharge of patients. You will liaise with hospital staff, families and members of the multi-disciplinary team.

We need an energetic and driven person who can support the team and liaise as appropriate with staff in acute and community settings to ensure safe and timely discharges.  You will be able to work autonomously and as part of the team and should be able to effectively time manage and prioritise multiple tasks. You will need to possess excellent administrative, communication skills and organisational skills and have a positive and professional approach.

The service currently operates a 7 day service through the hours of 8am to 8pm. The hours worked will include weekends and Bank Holidays on a rota basis.  The full-time role consists of working 3 various days each week, 8am until 8pm, plus one weekend within a 4 week rota.  Part time hours are open to negotiation.

Main duties of the job

As a Track Administrator, you will be expected to effectively provide administrative support to assist in the delivery of safe and effective patient transfer and tracking within Discharge to Assess Service (D2A).

As part of this role, you will be expected to:

·         Be responsible for information flow to the local health economy and for the Track function of the patient journey.

·         To prioritise to ensure effectiveness and efficiency in delivering objectives whilst working with minimal supervision.

·         Demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence.  A confident telephone manner is essential.

·         To work accurately at pace.

·         Closely work with health and social care staff within the triage function and have an understanding of community Home First service.

·         Have a basic knowledge of the principles of Discharge to Assess (D2A).

·         Work on a rota basis to ensure the service has coverage across 7 days a week operating from 8am to 8pm with potential to be part of an on-call rota.

·         Be confident, have initiative, flexibility and capable of working under pressure to meet deadlines.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.  

Please note, we may be required to close this vacancy early if we receive a high volume of applications