Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Our service is expanding and we are offering an exciting opportunity to support Staffordshire and Stoke on Trent Urgent Care needs. We are looking for Administrators to join our Integrated Care Coordination for Urgent Care service based in Hanley, Stoke-on-Trent to provide administration support and receive and action referrals. 

The primary aim of the Integrated Care Coordination (ICC) for Urgent Care is to be a single point of access to support patients to remain in their own home to prevent unnecessary admission to acute care and to facilitate collaborative Multidisciplinary Team (MDT) management for patients closer to home.

You will play an integral part of the team by providing effective and efficient call handling, You should be highly skilled in administration and demonstrate keen self-management skills to enable them to provide an  effective and efficient high-quality service.

You will provide a varied range of administrative duties and act as a focal point for communication and contribute to achieving key objectives and outcomes of the service.

You will be required to cover the 7 day period, 365 days and therefore weekend and out of hours working is required. 

Main duties of the job

You will be dealing with referrals from GP’s, WMAS, Health Care Professionals, Social Care Practitioners, and other professionals by telephone or other electronic formats and providing non-clinical advice, information and guidance to healthcare professionals and social care practitioners, to deal with all enquiries and communicate effectively on behalf of the Team.

Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise your workload and react quickly to changing situations.

Strong IT skills are vital so you should evidence your experience of using data basis and Microsoft Outlook, Excel and Word on you application.

As part of this role you will be expected to:

·       Support with the preparation of all documentation, including agendas, and minuting meetings.

·       To collect and input statistical information as required and ensure that reports are delivered within timescales.

·       Making bookings and cancellations e.g. training places, rooms and interpreters.

·       Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner.

·       Validating data from clinical systems to ensure high levels of data quality

·       Contribute to the collection and inputting of data required to support the outcomes for the service, including maintaining of spread sheets/databases where required

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.