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Professional

•                Provide clinical leadership and expertise to clinical staff who manage clinical commissioning services for patients that fall under Continuing Healthcare (CHC), joint funding and complex care funding

•                Act in accordance with the NMC or Professional body/regulator providing leadership, motivation, and support to staff of all disciplines ensuring compliance with statutory, mandatory local policy and guidance requirements, and professional standards

•                Be required to undertake high level of communication with clinical leads, legal teams, court professionals, senior external colleagues to support the progression of Court applications whilst also providing support to patients and their representatives to improve their experience

•                Be expected to engage with patients and public in a meaningful way in relation to COP and MCA, to champion patient and public engagement and support the ICB expectations and priorities to embed legislation and best practice

Operational

•                Responsible to proactively manage any potential COP cases to include leading best interest meetings and supporting CSU staff in decision making

•                Develop and deliver training to colleagues in relation to MCA/DOLS and COP in line with current case law and legislation and bespoke need for the clinical area

•                Provide leadership to colleagues in relation to MCA and welfare matters, to provide supervision and specialist advice and guidance to ensure up to date and best practice within the IPA service

•                To attend Court hearings where needed representing the CSU and ICB and follow through the Court process including the completion of statements and reports

•                Support clinical staff in relation to complex MCA or COP matters and preventively work on cases to reduce the need to apply to COP, where appropriate

•                Clear understanding of the various COP applications and ability to coordinate and manage a case from start to completion

•                Provide and receive highly complex or sensitive information at times where there may be significant barriers to acceptance, for example when presenting an opposing position to Court to that of the patient or their representative

•                To manage Court applications in a manner that is cost effective by making judgements when cases would need legal instruction and where work can be done at an operational and or practical level to avoid excessive legal fees and costs to the ICB

Quality

•                Manage COP applications and MCA matters with equity and consistency

•                Ensure knowledge and practice is up to date with current case law and legislation change to inform best practice and deliver up to date and relevant leadership and advice

•                Respond to priority matters within short timescales whilst delivering the same quality and equitable service

•                Work with other senior managers and nurses to gather quantitative and qualitative clinical information by MLCSU to inform development of new or revised service-delivery models and to establish benchmarks for quality

Commercial

•                Liaison with colleagues and senior managers within the PHC function to ensure the service can identify, adapt and respond to developing opportunities of business growth

•                Instil a culture of customer-service and continuous improvement across the PHC service ensuring all team members understand and deliver their role with ongoing success

•                To maintain the reputational standard of the CSU and ICB’s whilst representing them in legal matters, including attendance at Court hearings

Safeguarding

•                To have close partnerships with ICB Safeguarding Leads with a responsibility to oversee and manage MCA and welfare matters within their locality