Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

This role will provide a confidential and efficient administrative service within STaRS to achieve effective and efficient service provision. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. 

The post holder will be required to work on their own initiative, prioritise work and meet deadlines in order to fulfil the requirements of the post, liaising with relevant others in order to provide high-quality services.  This can be a stressful environment, by way of telephone calls and numerous daily urgencies.  The post holder requires the ability to work under pressure, with conflicting demands at times, show a willingness to assist others and be a key member of the team.

Main duties of the job

•    Provide high-quality administrative support to the team, including managing records, booking appointments, handling referrals, and producing correspondence.
•    Maintain accurate, secure, and confidential client and staff records in line with data protection laws and policies. 
•    Act as a central point of contact for enquiries, phone calls, and communication with staff, service users, carers, GPs, and external agencies.
•    Use Microsoft Office (Outlook, Word, Excel, Teams, OneNote) and internal systems
•    Ensure data accuracy, system updates, and monitoring of KPIs, highlighting issues or trends.
•    Assist with supplies, post, filing, room bookings, and general office tasks.
•    Prioritise and manage own workload to meet deadlines.
•    Uphold confidentiality, data protection, and Trust values at all times.
•    Flexible working and multi-tasking.

Working for our organisation

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.
 
We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.
 
Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!