Job overview

We are recruiting for a part time Des Administrator (30 hours per week) within our Diabetic Eye Screening Service, within Specialist Services. 

The post holder will work as part of a team and report to the Service/Failsafe Manager.  

The post holder is the first point of contact for patients and service users and is responsible for scheduling/booking patients for screening in a timely and appropriate manner according to their care pathway.

The post holder will also provide support to managerial and clinical teams in order for them to delivery an efficient, patient-centred and well administered service.

The role is by definition varied within a specialist department and requires confidentiality, initiative, flexibility and capability of handling significant peaks in the work programmes and the ability to relate to and communicate with a wide range of organisations and individuals within and outside the Trust.

*Please note we may close this advert early if a high number of applications are received.*

Main duties of the job

Main duties

• First point of contact for patients and service users
• On receipt of all new referral notifications ensure that the validation process has been followed in line with departmental guidelines liaising with GP surgeries, healthcare teams or hospital trust
• Be responsible for the appointment booking in a timely manner in line with NDESP and local policies
• Ensure accuracy of patient demographic details ensuring amendments/ corrections are made in a timely manner
• Ensure that all data is inputted accurately into the bespoke screening database, OptoMize, in a timely manner
• To identify and contact patients who have DNA’d for 3 years or more from the Print Queue to book further appointments/gain feedback as to why they are not attending. Feedback this information to the Patient Engagement and Communication Officers/Health Equity Team Leader.
• To assist the Patient Engagement and Communication Officers/Health Equity Team Leader with contacting Nursing and residential homes to ascertain which patients are eligible for screening and booking an appointment within a Health Equity clinic and updating the other patients, i.e. medical exclusions, sending alerts for opt outs etc.
• To have a clear and up to date knowledge of the rules and protocols of the service..

Working for our organisation

By joining Team MPFT, you will be helping  your communities and in return for this, we will support you by; 

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) 
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. 

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.  

Please note, we may be required to close this vacancy early if we receive a high volume of applications