Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The Business Support Officer (BSO) is a key operational and administrative role that supports the effective running of the Staffordshire Families Health & Wellbeing Service 0-19 by providing business, performance, governance, workforce, financial, and administrative support to the Service Manager and operational teams. 

The post holder acts as a central point for coordinating information, monitoring performance, maintaining systems and records, and ensuring services operate efficiently and comply with Trust and NHS requirements. The role combines strong administration skills with data analysis, reporting, governance support, and service improvement responsibilities

Main duties of the job

• Provide comprehensive business and administrative support to Service Manager.
• Collect, validate, analyse, and report operational, workforce, activity, and performance data.
• Produce reports, dashboards, audits, presentations, and management information to support decision-making.
• Monitor service performance, waiting lists, compliance targets, and data quality, escalating concerns where appropriate.
• Support governance activities, including risk registers, audits, inspections, and CQC requirements.
• Maintain accurate records, databases, and reporting systems in line with Trust and NHS standards.
• Support workforce monitoring, including mandatory training, appraisals, sickness absence, and compliance reporting.
• Develop and improve administrative processes, standard operating procedures, and reporting arrangements.
• Provide guidance and support to staff on the use of digital systems and reporting processes.
• Draft correspondence, briefing papers, service updates, and meeting documentation.
• Build effective relationships with clinical, operational, corporate, and external stakeholders.
• Contribute to service improvement initiatives through analysis, reporting, and process review.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.