Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 days per week)
- Job ref
- 301-BK-24-6230141
- Employer
- Midlands Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Hall Court
- Town
- Telford
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 16/05/2024
Employer heading
Medical and Clinical Administrator
NHS AfC: Band 3
Job overview
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for a Medical and Clinical Administrator to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:
- Enthusiasm to provide a high quality administrative service
- Strong computer skills in particular Word and Outlook
- Attention to detail
- Good grammar and written skills
- Honesty, integrity and commitment
- Quick thinking as priorities can change
- Strong and confident customer service skills
- Team player
- Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.
Main duties of the job
Our Medical & Clinical Administrators are an integral part of our Admin Team. The role is busy, challenging and rewarding. We are currently looking for a Medical and Clinical Administrator working 37.5 hours per week, supporting the Adult Mental Health Services based in Telford.
What will the role entail?
- Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
- Typing clinical letters
- Diary and clinic management for the Consultant Psychiatrist/Clinical Leads - scheduling appointments, supervisions etc.
- Confidently handling complex queries of a challenging/sensitive nature
- Concise & accurate message taking
- Using own initiative to proactively resolve problems
- Minute Taking
- Day to Day operational tasks to support the Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
What are we looking for?
- Flexibility to meet service need with a passion for quality
- A confident communicator, with strong customer service skills
- Good grammar and written skills
- Honesty, integrity and commitment
- Strong computer and keyboard skills
- Experience of clinical systems (RIO or similar)
- Resilience to work in a busy service
- A passion for the care and support provided to our service users
- Experience of working in the NHS or a healthcare setting
- Ideally hold an NVQ level 3 admin or equivalent qualification/experience
Working for our organisation
Working for our organisation
As well as all the usual NHS Benefits including generous leave entitlement and pension scheme we can also offer you:
- We actively encourage career development provided by in house training programs and coaching support
- Your career with us will be enjoyable and rewarding as you develop your existing skills and make a real difference for some of the most vulnerable people in society.
- It's a career that you can take pride in and enjoy, and together we can make life better for our communities
Detailed job description and main responsibilities
Before applying for this extending and rewarding role, we encourage you to view the full job description and person specification
Person specification
QUALIFICATIONS & TRAINING
Essential criteria
- NVQ 3 in Business Admin, finance, customer care or relevant experience
- Possesses a good standard of general education
- Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
Desirable criteria
- Audio Transcription RSA II
- ECDL
- RSA III typing
EXPERIENCE
Essential criteria
- Previous secretarial / administrative experience
- A good understanding of office procedures
- Working as part of a team
- Manage and prioritise own workload
- Dealing with the public
Desirable criteria
- Previous experience of working within the NHS
- Use of RiO
SKILLS, KNOWLEDGE & ABILITIES
Essential criteria
- Good written and verbal communication skills
- Excellent typing skills and ability to transcribe from audio with precision and speed.
- Work on own initiative and as part of a team
- Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc.)
- Willing to travel to other locations as and when required.
Desirable criteria
- Knowledge of medical terminology
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Fern Farmar
- Job title
- Directorate Manager of Administrative Services
- Email address
- [email protected]
- Telephone number
- 07971 325289
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