Job summary
- Main area
- Buisness Support Officer - 4 hours per week on a 12 month fixed term
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (BSO - 4 hours per week)
- Hours
- Part time - 4 hours per week
- Job ref
- 301-BK-25-7490144
- Employer
- Midlands Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Telford and Wrekin Community Mental Health Service
- Town
- Telford
- Salary
- £27,485 - £30,162 pa pro rata
- Salary period
- Yearly
- Closing
- 28/10/2025 23:59
Employer heading
*Internal MPFT only* - Business Support Officer
NHS AfC: Band 4
Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
This is an exciting opportunity to join a new, innovative Autism and ADHD Workshop Pathway Pilot Project. This 12-month fixed-term post is available to internal candidates seeking to extend their working hours.
The successful applicant will be responsible for establishing and maintaining a robust business support infrastructure to assist the Service Manager and Operational/Clinical Lead in achieving the Trust’s objectives and targets. Key responsibilities will include developing and implementing systems and processes to monitor performance against the Trust’s Key Performance Indicators (KPIs).
Main duties of the job
The post holder will be required to analyse and extract data from various report formats relating to all KPIs (both quantitative and qualitative), and present this information to the Service Manager and Operational/Clinical Lead in a format suitable for use within services and teams for planning and supervision purposes.
The role requires the authority and confidence to approach individual clinicians to highlight performance issues and request appropriate action. Where necessary, concerns regarding performance or compliance should be escalated to the relevant Operational/Clinical Lead, with further escalation to the Service Manager if required.
Additionally, the post holder will work collaboratively with Corporate Services to identify areas of under-recording of clinical activity, and support services and teams to improve the accuracy and quality of data recording.
Working for our organisation
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Detailed job description and main responsibilities
The post holder will be responsible for requesting a range of information and activity reports on behalf of the Service Manager and Operational/Clinical Lead. These may include data on timeliness, data quality, contract monitoring, waiting times, and cancelled clinics.
They will act as a central point of contact for responding to and resolving queries related to Key Performance Indicators (KPIs), where appropriate, on behalf of the Service Manager and Clinical Lead. Administrative support will be provided specifically in relation to the Business Support Officer (BSO) role.
The role also involves attending relevant internal and external meetings, taking and distributing minutes using appropriate systems, arranging meetings, and sourcing agenda items as directed. The post holder will process staff-related documentation such as change forms, termination forms, data amendment forms, and other HR-relevant information.
They will support and actively participate in monthly Business Meetings within clinical teams and contribute to a cohesive and consistent framework across services by engaging with the wider BSO network. This includes offering support to colleagues to ensure equity and consistency in service provision.
Liaison with Corporate and Support Services will be required to obtain performance-related data, including activity reports, workforce and training data, and financial information. Regular monthly updates will be provided to the Service Manager and Operational/Clinical Lead to support service planning and delivery.
The post requires proficiency in a range of software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, as well as the use of standard office equipment such as multi-function devices for printing, scanning, and photocopying.
Regular supervision with the Service Manager is expected, and attendance at BSO meetings is required. The post holder should also be accessible during core working hours to ensure effective communication and support.
Person specification
QUALIFICATIONS & TRAINING
Essential criteria
- NVQ Level 3 Business Administration (or equivalent level of experience)
- OCR/ RSA III or equivalent experience
- To undertake training, where necessary to ensure own personal development and to develop new skills necessary to successfully carry out duties of this post.
Desirable criteria
- BTEC Diploma in Business Administration (Level 1)
EXPERIENCE
Essential criteria
- Significant experience in administration duties.
- Previous experience of setting up office/ administrative systems
- Experience of analytical processes
Desirable criteria
- Knowledge/ Experience of Patient Clinical System
SKILLS, KNOWLEDGE & ABILITIES
Essential criteria
- Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
- Ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust.
Desirable criteria
- Understanding of Mental Health Services
PERSONAL ATTRIBUTES
Essential criteria
- Ability to work under pressure and to meet tight deadlines: prioritising workload.
- Requirement to travel between Trust sites across a wide geographical area as deemed necessary to Service requirements.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Oliver-Willets
- Job title
- Autism and ADHD Workshop Pathway Lead
- Email address
- [email protected]
- Telephone number
- 0300 303 1601
- Additional information
Jessica Millington
Autism and ADHD Workshop Pathway Lead
0300 303 3426
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