Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: This post is to work 3 x twilight shifts per week 9pm - 2am.
- Hours
- Part time
- Flexible working
- Job ref
- 179-7438394-M
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk Hospital NHS Foundation Trust
- Town
- Bury St Edmunds
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/12/2025 23:59
Employer heading
Assistant Flow Co-ordinator Emergency Department
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen for a part time Flow Co-Ordinator to join our busy admin and clerical team within the Emergency Department.
We are looking for a passionate individual who can work both well within a team and also can demonstrate the ability to use own initiative.
The role of the Flow Co-ordinator is to provide support to the Nurse in Charge (NIC)whilst working alongside clinical teams, patients and the general public. To provide a comprehensive and efficient operational and clerical service to the Emergency Department, ensuring all work is prioritised according to the demands of the department.
The flow co-ordinator will be expected to work as part of the ED team, under the direction of the NIC, and management of the Administration Manager to ensure the smooth flow of patients through the department. It is expected that by co-ordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the ED resulting in a significant reduction in patient journey times.
Main duties of the job
Key Tasks & Responsibilities:
· Assisting the NIC in maintaining the smooth positive through flow of the department
· Efficient and effective communication with Department MDT & Trust wide specialities
· Breach target and performance adherence
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
Please see job description for full details.
Certificate of sponsorship – For your information only
Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa
If you qualify for another type of visa or right to work, please ignore this information.
Person specification
Education and qualifications
Essential criteria
- GSCE in English and Maths or NVQ Level 2 qualifications (or equivalent)
Desirable criteria
- Computer literacy qualification
Experience and knowledge
Essential criteria
- Previous experience as an administrator/receptionist role, communicating with the general public
- Experience of working in a role which requires an understanding of GDPR
- Awareness of own limitations. Working in an effective team.
- Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team.
Desirable criteria
- Experience of working within the NHS
- Knowledge of e-Care.
- Experience of multi communications with a wide range of teams.
Skills and abilities
Essential criteria
- Negotiating skills.
- Able to work with a degree of autonomy.
- Able to remain calm whilst working under pressure.
- Communicates effectively, clearly both verbal and written.
- Computer literate and good with keyboard skills.
- Ability to exercise tact and diplomacy.
Desirable criteria
- Ability to prioritise work load.
- Understanding of risk management and health and safety issues
- Medical terminology
- Understanding conflict resolution
Personal qualities
Essential criteria
- Excellent interpersonal skills.
- Commitment to openness, honest and integrity in undertaking role.
- Flexible approach wo working hours and duties.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Gallafant
- Job title
- ED Administration Manager
- Email address
- [email protected]
- Telephone number
- 01284712700
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