Job overview

This post is for 15 hours per week to be worked from 08:00 to 16:00 on a Monday and Tuesday .  Flexibility on working hours may be considered.

Rosemary Ward is a 33 bedded community assessment ward at Newmarket Hospital.  Our team is in need of a highly motivated and positive individual to join us as a Ward Clerk.

The right candidate will have excellent interpersonal skills and be experienced in working with the public, as you will be communicating with; patients, relatives, carers and all levels of staff from different disciplines.  This individual will be providing front of house services for the ward. NHS Knowledge and experience is desirable but not essential.  Some training on our systems will be provided.  

This role is essential for the efficient running of the ward from an administration and patient flow perspective; there will also be handling of confidential patient data. The ward clerk role is perfect for those with a desire to work in a hospital environment and to develop their skills and knowledge.

If you have the necessary skills, experience and qualities to help us to put patients first, please contact Becky Smith, Ward Manager on 01638 558478 for an informal discussion or to arrange a visit.

Main duties of the job

As the ward clerk the role and responsibilities are varied. The ward clerk will be expected to provide receptionist duties such as welcoming visitors and patients to the ward throughout the day.

Communication is a key element of role from face-to-face conversations to managing telephone calls and redirecting queries to the appropriate members of the team.

The ward clerk will be completing administrative duties such as utilising the ecare system, admitting, discharging and transferring patients in an efficient manner. The ward clerk will be expected to support the ward team with administrative tasks such as identifying shortfalls of stationary and ensuring adequate stock levels.

The ward clerk supports the ward manager with clerical tasks and for example, ensuring patients are completing the inpatient surveys for clinical audit purposes.

The ward clerk supports patients on discharge for instance by arranging hospital transport. 

Supporting the care-coordinator in their role to update patient list on a daily basis and updating patient boards and maintaining up to date patient records.

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?