Job summary
- Main area
- Digital services
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 179-7390867-P
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk NHS Foundation Trust
- Town
- Bury St. Edmunds
- Salary
- £64,455 - £74,896 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 31/08/2025 23:59
Employer heading
Head of Technical Delivery
NHS AfC: Band 8b
Job overview
West Suffolk NHS Foundation Trust is looking for an innovative and future-looking individual to lead the technical delivery service in our digital services department. This is a new role that has arisen to oversee the operational and strategic delivery of our technical infrastructure.
The role will form part of our digital senior leadership team; you will be expected to line manage the existing technical services as well as look forward to the next one to three years and deliver a roadmap of improvements, optimisations and stabilisations. Our teams support technical infrastructure across acute and community locations for the Trust and alliance partners.
This role would suit an applicant who has substantial experience within cyber security, servers or cloud infrastructure, networking and/or telecoms. You will need to have experience of working closely with service delivery teams in engineering and service desk colleagues. Experience in managing teams is essential, as well as change management or service improvement. You will be expected to lead by example in supporting our colleagues to develop and improve through their careers.
You will join a mature digital organisation who are striving to deliver high quality, digitally enabled healthcare.
Main duties of the job
This role as head of technical delivery is responsible for the delivery of the technical service within digital services. Digital systems, applications and solutions are critical to the whole Trust as well as regional and national requirements and support a wide range of vital clinical and operational services. The Trust is highly dependent on these digital resources being managed efficiently and effectively.
The postholder will be an expert in digital infrastructure and have lead responsibility for a number of strategic and operational priorities regarding the technical infrastructure that supports the organisation. Priorities will be planned, reported on and delivered using appropriate project / programme management approaches.
The head of technical delivery will be responsible for the technical infrastructure across multiple sites and community locations. The portfolio will also include information security and cyber. There is a strong focus on ensuring strong digital foundations and keeping the Trust operational using high quality, robust infrastructure.
This role is responsible for managing the teams who deliver this service, ensuring that staff are supported using the Trust’s existing policies and procedures. The post holder will work with the other senior managers within the department to deliver the digital strategy and closely align with the Trust’s objectives, strategies and plans.
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
Please see full job description and person specification for more information on the role and responsibilities.
Person specification
Education and qualifications
Essential criteria
- Educated to Masters level including qualifications in digital, IT, change, management or transformation, or equivalent experience.
- PRINCE2 or equivalent project/programme management qualification from recognised professional body (e.g. APM, PMI)
- Evidence of recent continuous professional development, including leadership/management and professional skills relevant to the post (e.g. technical courses, leadership/management courses, staff development, business cases)
Desirable criteria
- Qualification in digital, change, transformation, management or leadership subject.
- Participation / qualification from NHS leadership courses (e.g. NHS Leadership Academy, Digital Health Leadership Programme).
- Relevant professional membership (e.g. BCS, PMI)
- Cyber security qualification (e.g. CISSP) or working towards it
Experience and knowledge
Essential criteria
- Substantial experience in an NHS or public sector setting.
- Substantial experience in staff and team management. Significant experience in managing a digital / IT service.
- Experience of implementation and optimisation of digital solutions.
- In depth professional knowledge and highly developed specialist knowledge in digital infrastructure specialities acquired through professional training or experience.
- Budget and resource management. Risk management.
- Development and implementation of policies, SOPs, guidelines and projects from initiation to completion.
Desirable criteria
- Good knowledge of business change techniques.
- Experience in developing and implementing roadmaps and strategies.
Skills and abilities
Essential criteria
- Leadership skills, with the ability to motivate and empower others
- Excellent communication skills across a broad range of stakeholders. High standard of verbal, inter-personal, written and presentation skills. Ability to liaise and negotiate. Excellent computer literacy.
- Effective self-management and motivation.
- Experience holding difficult conversations and evidence of dealing with and resolving conflicting opinions and priorities.
Personal qualities
Essential criteria
- Willingness to travel, within the region and nationally.
Desirable criteria
- Ability to work flexible hours
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah Judge
- Job title
- Chief Information Officer
- Email address
- [email protected]
- Additional information
via Joanna Clark, Digital Services Business Manager, ([email protected])
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