Job summary
- Main area
- Nursing Assistant
- Grade
- NHS AfC: Band 3 (2 whilst Training)
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 179-7376119-M
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk Hospital NHS Foundation Trust
- Town
- Bury St. Edmunds
- Salary
- £24,465 - £26,598 Per annum Pro Rata
- Salary period
- Yearly
- Closing
- 09/09/2025 23:59
Employer heading

Healthcare Support Worker - TIA Clinic
NHS AfC: Band 3 (2 whilst Training)
Job overview
We are pleased to offer an exciting opportunity for a healthcare support worker within the TIA clinic.
The TIA clinic is an emergency 'one-stop' clinic which reviews patients with a suspected TIA or minor stroke within 24 hours of referral. Patients can often be in the clinic for several hours whilst they have a variety of tests and investigations. The healthcare support worker is required to work under the direction of the Emergency Stroke Outreach Team (ESOT) to support the patients within the clinic, ensuring they are safe and get to their different appointments on time. It requires good communication skills to liaise and book appointments with different departments, as well as being able to support and reassure patients and their carers.
The healthcare support worker will also work with the Stroke Data Manager to contribute to the inputting of data into SSNAP, the stroke national audit programme, as well as supporting ESOT or the Stroke Unit where required.
This is a role full of variety, working with a dynamic and dedicated team to ensure the best care for our patients.
Main duties of the job
In this role, it is expected to provide direct and indirect care as required under the direction of the Emergency Stroke Outreach Team (ESOT), for patients attending the TIA Clinic.
Working under the direction of the registered health care professional, as a member of the multi-disciplinary team
Planning and organising own workload in conjunction with other staff members.
Support service development to meet the evolving needs of the NHS ensuring efficient and effective use of all resources.
Provide effective high-quality patient/customer care. Monitor and maintain Trust Quality standards.
Communicate with different departments and ensure patient’s attend their investigations in a timely manner.
To support with inputting data for the Sentinel Stroke National Audit Programme (SSNAP).
Relevant specific training to the role will be provided.
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
For full details of the Job Role and Person Specification, Please see attached Job Description.
Certificate of sponsorship – For your information only
Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa
If you qualify for another type of visa or right to work, please ignore this information.
The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.
Person specification
Education and qualifications
Essential criteria
- Holds National Care Certificate or be willing to undertake (Band 2 Whilst Training)
Desirable criteria
- National Care Certificate
- Functional Skills level 1 Maths and English or GCSE equivalent
Experience and knowledge
Essential criteria
- Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
- Ability to work with staff from a diverse range of Backgrounds
- Ability to work alone or in small team
- Understanding of team working
- Knowledge of normal and abnormal vital signs readings and know how to escalate concerns
- Key numeric and literacy knowledge
- Understanding the importance of patient confidentiality
- Awareness of keeping the clinical environment safe and clean
Desirable criteria
- Experience of working within a health care environment.
- Understanding about radiology procedures (MRI, CT, Ultrasound) and respective preparation for those
- Demonstrate through previous experience the ability to escalate concerns
- Knowledge of the Data Protection Act
- Understanding of risk management and Health Safety issues, including manual handling
Skills and abilities
Essential criteria
- Good communications skills (written and verbal)
- Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team
- Ability to undertake vital signs measurements, including GCS, in line with the policy
- Ability to provide patients with an environment that supports privacy and dignity, equality and diversity
- Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
- Effective use of electronic solutions to support the delivery of patient care
- General administration skills
- Able to use different IT systems
Desirable criteria
- Ability to undertake blood glucose measurements and know how to escalate concerns
- Ability to undertake ECGs in line with policy and know how to record and report results
- Ability to collect blood samples
Personal qualities
Essential criteria
- Committed to delivering high standards of patient care.
- Ability to deal with challenging situations and different personalities
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Joana Proenca
- Job title
- Lead Clinical Nurse for Stroke
- Email address
- [email protected]
- Telephone number
- 01284 713621
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