Job overview

To provide a comprehensive personal assistant/secretarial service in support of the ENT Department and associated medical team ensuring the provision of an efficient and reliable service.

Main duties of the job

• We are looking for an organised, motivated, and professional to join our busy ENT Department. This is an excellent opportunity to support a dedicated clinical team while helping to deliver high-quality patient care.

  Main duties of the job

  • Manage clinic appointments, waiting lists, and theatre schedules.
  • Prepare, type, and distribute clinical correspondence using digital dictation.
  • Answer telephone and email enquiries from patients, GPs, and healthcare professionals.
  • Maintain accurate patient records in line with NHS policies and confidentiality requirements.
  • Coordinate meetings, diaries, and clinic arrangements.
  • Work closely with colleagues to ensure an efficient and patient-focused service

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?